In responding to this question about inducing someone who would moderate an online forum to learn how to be a good moderator, I suggested, based on advice on The Workplace Stack Exchange, introducing authoritative references, such as books, on the topic. Unfortunately, I don't have experience with any such books myself, to be able to recommend one. Fortunately, we're in a community of experts on the subject who likely can.
Can you recommend an authoritative reference work, presumably a book, on best practices in online community-building? The book should be accessible and persuasive to people with limited background in interacting with online communities, and should include practical advice based on real-world experience.
Please explain how the reference work you're suggesting is a good fit for these requirements and, if possible, whether and how you have found it useful in being a community builder or teaching someone else to be one.