In my last question, I got advice about how to keep up with my community. Since then, I've tried to stay engaged and brought on another community leader to help me. Growth continued. Over the month of December, we announced changes that we were considering and solicited community feedback. Utilizing that feedback we made changes to the product we have. Then we released it and watched the world explode.
The users that had provided feedback when we solicited it loved the changes. But, we found that have had a very large silent majority that didn't provide us with input. Countless users we'd never heard from came to complain about the changes. At this point, we've fallen victim to listening to those that complain the loudest. Unfortunately, the amount of time and effort spent in making these changes makes it rather difficult to undo them. We've already planned our next iteration of changes based on what we released.
How do we, as leaders, convey the need for more input from a variety of viewpoints to prevent this type of thing from occurring in the future? We are slowly calming the crowd and bringining them around to the changes, but I am asking how I can be more proactive next time. How do I engage this silent majority?