One of the more common complaints we receive is from newer members, or even passers-by, that complain a long term member (and perhaps a compatriot) are "hacking" in game. The reasons listed are usually because they are so much better than the person issuing the complaint that is has to be "hacking". It's even more "obvious" when there are two players "hacking" because players just can't be that good...
The complaints have no merit. The people being complained about have played the game for 7-8 years and dedicated thousands of hours to it. They have played together and understand various strategies and methods of dealing with opponents. Unfortunately, the countless complaints are coming from players with much less experience in the game, so they feel the years of practice isn't practice but aided by cheating tools.
In the past we'd ended the conversation with a simple message like:
This user isn't cheating. They've spend countless hours playing and practicing the game. They have been a member of the community for years as well and played against many administrators. Their game play is legitimate.
It's short and simple, but leaves a bad impression to the complainer 8/9 times out of 10. Their complaint shifts to focus on the community in general. They accuse us of covering for a cheater.
How can we discourage complaints from lower skill gamers against higher skill gamers? The idea isn't to prevent cheating reports, but the number of false reports for this particular problem is growing.