Some of the most amazing communities to be part of are those whose purpose is to create or make things, and that are full of passionate craftspeople. One such community is The Apache Software Foundation which develops much of the open source software that runs the Internet and business IT departments.
These type of communities are usually full of level-headed, reasonable people, who have a strong vested interest in, and passion for the purpose of their communities. This passion that both unites the community can also be a source of tension and conflict. This conflict can quickly escalate into flame wars in message boards and other digital mediums because of the relatively impersonal contact between members.
When conflict inevitably erupts between passionate community members, is there a way to help mitigate emotions and tempers that flare up such that the community can resolve the issue and make a decision related to a disagreement?