We have a forum where we have assembled a collection of users, many of whom are highly skilled, experienced, and friendly too. We have been lucky to attract these people. The dedicated purpose of this forum is to discuss activities on a related site, so this is not supposed to be a general chat or 'chummy' place, but over the years, the forum has developed a core of these experts, and like cheers, everybody knows your name....
It regularly happens that people on the main site are referred to the forum to discuss items related to the main site, and the discussion evolves in to a 'tutorial' or other education session. These are normally relocated to a separate 'room'.
But, we also attract a number of new users hoping to learn from the more experienced, and they just want the 'tutorial', without being 'invited'.
I believe the term is 'help vampire'.
It is a subtle difference. Many of the 'experts' are happy to let a conversation become a tutorial, and that appears to be 'fine', but, the same 'experts' often take offense when someone directly requests these tutorials. I am like that, so I understand.
So, firstly, is it OK to feel that way, and is it OK to make the policy 'official'?
If it is, how do I:
- 'define' the difference in these situations?
- ensure that I can explain the difference to new visitors, when needed?
- redirect users it is apparent that they are 'help vampires'?
- still ensure that the forum is a friendly, accessible place when those same users (the vampires) have legitimate concerns/questions about things on the main site?