Until recently I was related to a team of about 30 moderators on a kind of chat server.
The official rules pretty much only include "Be nice" and "Do not post advertisment links twice per day". There were very noticeable inconsistencies between the enforced policies of different moderators. Some are rather lenient, others are extremely strict and kick or ban users for mistakes that are slight or even doubtful.
There is a bad mood among the users, and mods considered overzealous have become quite disliked or ridiculed. The server owner does not want to participate in moderation at all. This lead to some frustration and apathy both of mods and users.
I attempted to talk about the concerns, but was dismissed, the reasons include:
- There is no problem, really
- We are just trying for a very high standard of behavior
- Only misbehaving users would complain
- I'm a professional project coordinator, so I know better
- Even if we act poorly, the users will stay
- All mods work voluntary
- We have no time for setting up a common policy
- As individuals, we will always act differently anyway
It has been some time since I quit, but now that I found this site on the SE network, I would like to ask: How should I handle such a situation if it comes up again? How should I reason?
It is indeed true that the server in question has a very strong market position and users will probably endure, even though in my opinion they deserve better. Some of them pay money for certain additions (those seem to be treated slightly better usually).