Questions tagged [backlash]

Questions related to mitigating backlash - negative reaction amongst members to events within the group.

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3
votes
2answers
51 views

Is it bad practice to delete an apologizing post that gets hateful responses?

During the summer of 2016, thrash metal band Megadeth was supposed to perform in a major festival in Hungary. In the last minute, the concert was canceled, because of a minor injury. It was hardly ...
70
votes
4answers
5k views

What should we do to reduce the risk of a Reddit-like crisis?

Sometimes the owners or overseers of a community need to remove someone popular -- suspend a top user, boot a popular moderator, or fire a key employee. As we've seen, sometimes this causes an ...
9
votes
1answer
133 views

As a community member, how can I mitigate backlash caused by an unintended breaking change?

I'm a member of a gaming community and a recent patch caused some severe breaking changes to the expected behavior of some user-generated content in the game. This has understandably made some users ...
18
votes
4answers
425 views

The community is calling for a specific user to be suspended, but I don't feel they deserve the suspension. How do I handle the situation?

Recently, a particular user has been causing a lot of flak within the community. They've been posting a lot of things that don't necessarily break any rules, but the community at large has not been ...
7
votes
2answers
56 views

How do I deal with users complaining after my forum/site/chat was down for reasons beyond my control?

As an extension to this question, there are always problems after a site goes down for any reason and then comes back up. Users complain, especially if there is some sort of item system/gamification/...
6
votes
1answer
47 views

How to encourage constructive discussion regarding major change/updates to a popular feature?

Sometimes in our community, we have to sometimes remove features to make sure that no one exploits the system, gives other people items that they aren't allowed to have (there aren't the tools to do ...
20
votes
3answers
246 views

My community has just had a major, divisive fight; how can I as a moderator move it forward?

My community has just had a major fight, with prominent, long-term contributors weighing in on both sides with much heat. Several key people have left in anger, the issue they were fighting over ...
19
votes
2answers
205 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...