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Questions tagged [conflict-resolution]

Questions about how to handle conflicts between members of a community (users, moderators and other fractions within a community).

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What should I do when I find community is divided?

We have a place called Meta where we discuss about policies. Voting on meta usually indicates the consensus of community. Recently I've found that some of users in community is divided into two groups,...
2
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1answer
55 views

How do I complain to Stack Exchange about one of its communities? [closed]

I am having a difference of opinion with the users and moderators on a Stack Exchange community. I claim that the questions I ask are all in accordance with the rules of the site, but because my ...
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2answers
71 views

User making false claims easily proved wrong, ban or answer?

I am a member of a non-profit organization (bike advocacy group), and deal with community management with a small team of other members. We recently published a Facebook post that caught us a bit by ...
5
votes
3answers
69 views

How to convince an annoyed user

A user is discouraged/disgruntled as some of his answers are deleted by a moderator. He thinks he has not got proper justification and plans to leave or stop contributing to the community. How to ...
8
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2answers
61 views

How is trolling dealt with within the Stack Exchange's ecosystem?

I'm hoping for answers about the mechanics of dealing with trolling and misbehavior. Edit: I asked this question on SE Meta, but was told that such a question might be more welcome here. I've been ...
3
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2answers
50 views

Is it bad practice to delete an apologizing post that gets hateful responses?

During the summer of 2016, thrash metal band Megadeth was supposed to perform in a major festival in Hungary. In the last minute, the concert was canceled, because of a minor injury. It was hardly ...
6
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1answer
77 views

How to reduce tensions in a virtual community full of passionate people?

Some of the most amazing communities to be part of are those whose purpose is to create or make things, and that are full of passionate craftspeople. One such community is The Apache Software ...
6
votes
1answer
64 views

Invoking the Streisand Effect - A personal response?

In my previous question, I asked about how to deal with the Streisand Effect as a community. This is how to deal with it as a single community user. A brief summary of the situation: A user in my ...
9
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3answers
104 views

Invoking the Streisand Effect - A community response?

A user in my community did something that brought the wrath of the internet down on the community. From my point of view, it was a simple wording mistake. This was pointed out to the user, who then ...
8
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1answer
132 views

Is it a good idea for a moderator to serve as a **mediator**?

I have seen an answer on SE site from a moderator election candidate that mentioned something which seems unusual - the idea that, if elected, one of the approaches the candidate would take would be ...
9
votes
1answer
84 views

What are some strategies for spiteful users?

I've had a user who was so angry about the direction of my community that he tracked down my personal contact information and employment information and started harassing my family and workplace. ...
11
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2answers
88 views

In a community designed for peaceful discussion, should topics which cause hate and strife be disallowed?

I am the administrator and leader of an online community designed for peaceful discussion of Christianity and other faiths, and any relevant events or topics. The community is a single thread, a wall ...
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2answers
132 views

I broke the Christmas tradition!

I have taken over this community from someone else this year around January. The community is a sports community with sports-related goal. The community has always wished to achieve bigger goals but ...
10
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2answers
292 views

Banned user tries to log in - show a “Banned” message or a generic “Can't Log You In”?

What is the best practice around messaging when a banned user attempts to log in? Specifically looking for messaging for (a) when the banned user tries to log in, and (b) when the banned user tries to ...
8
votes
3answers
735 views

Mowing lawn early morning on Saturday

I pissed off my neighbors today (again I think) by mowing my lawn at 6:30 am on Memorial day weekend. My neighbor came to me yelling and asked me to stop mowing. I realized what I was doing, I ...
9
votes
1answer
129 views

As a community member, how can I mitigate backlash caused by an unintended breaking change?

I'm a member of a gaming community and a recent patch caused some severe breaking changes to the expected behavior of some user-generated content in the game. This has understandably made some users ...
8
votes
1answer
89 views

Erratic and aggressive behavior towards other community members

In our community/neighborhood there is an extremely verbally aggressive and confrontational member. He can be very intimidating to some of the members who have begun to avoid community meetings, ...
9
votes
2answers
180 views

How to save our community from being turned into an anarchist crackpot forum by an evil administrator?

This is some kind of a follow up of this same old issue where the problem was, that a malicious troll managed to split the moderator/administrator team of our small community. The situation has now ...
9
votes
1answer
221 views

Forum war because of a new rule and a banned user

A famous forum user (A) got banned because of hating and well, sort of, cyberbullying by another user that reported him (B). A's friends started a thread about how unfair it is and supported his ...
20
votes
4answers
230 views

Conflict between two users, which ignoring didn't solve

Bob and I are both regular posters on an online forum where participants can comment on each other's posts. In the past, it's happened several times that we commented on the other person's post, and ...
5
votes
3answers
84 views

what to do with proven moderator preference on supposed open-to-all political forum

At a site for home-based workers in a particular field, there are several forums, and one option is a forum to discuss politics. However, there is a group of 5 to 6 like-minded users who form a ...
9
votes
3answers
171 views

How to sensitively discourage nationalism on a forum?

I have an international community, based in Australia, with members from over 25 countries. One of the sections is the 'News and World Affairs' - where one of the rules is: Keep to the topic, and ...
9
votes
2answers
226 views

How to deal with abuse complaints when you don't understand the language?

I am a moderator in an online game. Recently I received an abuse complaint in very broken English. A user said that another user would threaten and insult them, which is against our terms of service. ...
12
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4answers
991 views

How can the community be rescued, after a very harmful problem-user has managed to split the moderator/administrator team?

We are a young small community, who is still working on building up a stable user base. Already a few months ago, it happend that a user appeared who is interested in the topic of the site, but he is ...
16
votes
3answers
421 views

I have amplified an issue - How do I de-escalate?

As a moderator or community manager, I step in when users are almost gutting each other. They are being rude, flinging insults or passive-aggressive snark at each other. I try to calm them down by ...
9
votes
2answers
810 views

Is rolling back a rollback a good idea?

On a Stack Exchange recently, I made an edit, and someone immediately rolled it back. In my opinion, that rollback was invalid, so I re-rolled back to my edit. I was told that I'm violating an ...
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votes
5answers
2k views

Handling user that's offended by a joke about a disability

On a chatroom that I moderate, there is a regular user who is deaf (for simplicity, let's call him A), and recently someone (let's call him B) made a joke about deaf people, but he did not yet know ...
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6answers
983 views

Is it productive to ask for more examples when someone is complaining about your moderation?

I have a user who complained about my moderation in broad terms, saying that "moderation on the site is heavy-handed" and "poison". They provided one specific instance as an example.. Other members ...
19
votes
4answers
225 views

Moderating a community that strongly opposes deletion of content

There are very different philosophies on when moderators should remove any content. Most Stack Exchange sites are on one side of the extremes with rather low barriers for deletion. Especially comments ...
13
votes
5answers
216 views

How should a moderator team handle a user who has a personal grudge against one of the moderators?

It seems moderators are frequently held to different standards by the community, even when exercising none-moderator privileges (such as discussion of opinions). On some occasions, a user will ...
10
votes
2answers
104 views

How to handle overzealous fellow moderators?

A moderator team I was on a while ago had rather clear rules and procedures set up. However, rather than fulfilling the spirit of the rules, and evaluating the available options, some of the ...
11
votes
3answers
141 views

Should a mod step in if a user is being argumentative with the community?

There is a user on a site I moderate that typically is a very active and follows the rules. However he does not like to be corrected or told he may be wrong about something. When a user tells him he ...
30
votes
4answers
728 views

What should I do about a moderator who dislikes me and lets that affect how he manages the site?

I'm a well-regarded, long-term user on a site. One of the moderators has taken a personal dislike to me, I think because we're often on opposite sides of issues on the site. I strive to always be ...
20
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3answers
239 views

My community has just had a major, divisive fight; how can I as a moderator move it forward?

My community has just had a major fight, with prominent, long-term contributors weighing in on both sides with much heat. Several key people have left in anger, the issue they were fighting over ...
9
votes
2answers
147 views

How can a site be rescued after an exodus of moderators?

Occasionally, deep seated rifts in a community and a variety of compounding factors can lead to an 'exodus' of moderators, where most or all of the moderators step down. How can the remaining ...
6
votes
2answers
78 views

How should I resolve a disagreement with another moderator?

I am one of several moderators on my site. Sometimes another moderator handles an issue in a way I disagree with strongly -- deleted something, closed a question I thought should stay open, etc. For ...
20
votes
3answers
318 views

Should punishment be recursive?

I have seen it happen a few times: a user is contacted and suspended for rude or offensive behavior and they respond to the moderator message with even more rude or offensive language. Example: Mod ...
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2answers
50 views

How do I defuse an argument between users that originated on another site?

Suppose I have some users that have a history of arguing with each other on other sites. They have now followed each other to my site and are continuing this behavior. How can I try to defuse their ...
16
votes
5answers
103 views

If a user is complaining about an action you made, how involved should you be in its resolution?

Say you've just taken some sort of negative action on a post, like deleting it. Now another user (perhaps not even the post's owner) has become upset with the action you took and has started ...
11
votes
4answers
234 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
16
votes
4answers
191 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
18
votes
3answers
147 views

When should you stop trying to reach a consensus with a user over a decision you have made?

As a moderator, you are inevitably faced with users who legitimately have problems with decisions you make. Often, you may be able to discuss the decision with them and reach a consensus, but ...