Questions tagged [mistakes]

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23
votes
3answers
244 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
18
votes
3answers
803 views

What is the best way to recover from a massive dip in community involvement?

We made a policy change last month. It seems many users didn't like such a change and have started migrating away. It started with a few highly respected members giving "Good Bye" speeches. Then ...
13
votes
4answers
3k views

As a volunteer moderator I made a mistake that caused a significant loss to a user. Should I disqualify myself from applying for paid staff?

I am currently applying for staff in a Minecraft server. I have been doing well and some current staff members are vouching for me. But today, while I was helping a confused player about the ownership ...
10
votes
1answer
391 views

Made changes based on feedback from users, later found that a larger silent majority didn't like these changes

In my last question, I got advice about how to keep up with my community. Since then, I've tried to stay engaged and brought on another community leader to help me. Growth continued. Over the month of ...
9
votes
2answers
125 views

Our board has swindled, nobody has trust in other team members anymore

I'm in a precarious situation. The board of our community which has been elected a year ago for a 2-year period has swindled to us. This involves the complete board: the chairman, the finance chairman,...
8
votes
4answers
163 views

I am being blamed for an incorrect moderator action I didn't take. What should be done?

An incorrect moderator action was taken by someone else, and I am incorrectly being blamed by other users for taking these actions. How would I go about resolving this with the community peacefully? ...
7
votes
1answer
120 views

How should we deal with moderators who are making bad calls? [closed]

If you have a moderator who keeps making bad calls, such as by banning people who shouldn't be banned, what is the best way to deal with them? Should you remove them from their positions, talk to ...