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Use this tag for questions relating to moderators, their selection, their training, and their interaction with users.

6
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0answers
21 views

How can I run a remote open space?

I have participated in several open space events at technical conferences, and I found them to be effective for getting people to loosen up and learn and contribute. I conduct frequent technical ...
6
votes
0answers
48 views

Examples of majority rule/mob rule communities that have succeed long term and don't degrade to lowest common denominator?

A recent episode of The Orville - Majority Rule - had an interesting premise: the entire society's laws were voted on by everyone all the time. The majority vote wins and that is how laws are created ...
7
votes
2answers
47 views

What should we do with a user who is using powers, solely given for technical tasks, to overreach and enforce rules?

We run a MediaWiki, where we have a good, contributing user who agreed to be given temporary powers as an administrator, explicitly with the instructions to only manage the protection and erasure of a ...
9
votes
3answers
51 views

How do you get a job as a Community worker? Can volunteering hurt your chances?

First question in the community, and I know it's very contextual, so I'm trying to ask it as concisely as I can (to where it might benefit others). I volunteer as a moderator for a pretty popular ...
9
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3answers
64 views

How can I measure the quality of the decisions moderators make at scale?

My site is running a user moderation which works pretty good so far. It is very similar to what LoL had implemented with their Tribunal system. A few basic points: moderators decide on a post ...
8
votes
6answers
262 views

Aside from moderation, what can I do to keep my online community as polite as possible?

I'm starting a new online community from scratch and I want to keep it professional and polite. What 'tips & trick' would you suggest to minimise the risk of it turning into a 'troll-cave'. ...
6
votes
2answers
81 views

How should a member get the option to become a moderator?

I'm building an online community in gaming, design and development. I have a forum, website and a Wiki for us. We also provide a Teamspeak³ Server which is well visited (50 People at a time). How do ...
10
votes
3answers
100 views

My co-workers don't understand what moderation means

I moderate a roleplay forum unpaid. I do this because I love to moderate. Moderators on this site get in role play authority to enforce users. (ex. being a group leader.) I have slowly realized that ...
8
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1answer
85 views

How to pick good moderators for forums and discussion boards?

I've been on a few forums as a user and more recently I've been an active member of several SE sites, and I have a pretty good idea of how SE picks and appoints moderators, but I don't know how forums ...
5
votes
2answers
71 views

How can I prevent the abuse of the reporting feature?

In my community we have an option to report a post breaking our rules and moderators to review them. Now we are having two major problems with this lately: Users start to report an awful lot of posts ...
7
votes
1answer
48 views

Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
7
votes
2answers
63 views

What are the pros and cons of having same/different people moderating multiple community spaces like blogs, forums, and chat rooms?

Many online communities have multiple screens or experiences, such as a Q&A site, a chat room, and possibly a blog with comments. An example is what SE calls "third space", like chat. What are the ...
12
votes
3answers
114 views

User with multiple accounts isn't technically breaking rules but is annoying the community; how should I respond as a moderator?

On Stack Exchange, there is no rule against a user having more than one account so long as the extra accounts aren't used to cheat (sockpuppet voting and the like). In fact, on some sites it might be ...
14
votes
4answers
656 views

Formally promoted staff members, technically the same as before - is this a good idea?

I've been part of a gaming community since its very beginning, and I've seen many decisions in these years. The most recent decision is quite confusing to me because it seems irrational to me. Before ...
8
votes
1answer
155 views

How do I keep moderators active?

All of my app's moderators are in one big group chat. We have this issue that when I need an opinion or ask them to acknowledge me, most of them don't respond to me. Nor do some of them check the ...
12
votes
3answers
133 views

As a moderator, how can I resolve a tie in voting between contradictory answers to a policy discussion?

I feel we are in a bit of an awkward position on Engineering SE at present due to a three-way tie between answers to a scoping question. The question defines a particular category of question on the ...
15
votes
1answer
110 views

What does a Community Manager do?

My community has moderators and administrators. Basically, the moderators run the day to day community and the administrators run the day to day business of the community. The administrators are ...
7
votes
1answer
242 views

What tools can be used to moderate public Slack communities?

Slack is beginning to pick up a lot of growth in places where it wasn't originally intended. While it's focused on teams in the workplace, it seems to be becoming popular with many public online ...
10
votes
2answers
132 views

What to do about rogue moderators whom the community trusts?

As an Admin on a forum, the responsibility is to grow the community and ensure as much as possible that the members are enjoying their time on the site. The moderators on a site should be trusted ...
8
votes
2answers
82 views

What privileges should I grant to expert users vs site moderators?

On Stack Exchange sites and others, moderation privileges are managed by a reputation score which is essentially a way of capturing subject authority as well as capturing how well that member engages ...
5
votes
1answer
100 views

Dealing with ignorant users and moderators regarding game mechanics

In an online browser game targeted at children but equally played by adults, countless times I've been talked to with disdain and authoritative disbelief. This happens when I try and help other ...
7
votes
2answers
82 views

Terminology: “bureaucrats” have the utmost technical privilege but don't set policy?

On Wikipedia and other Wikimedia Foundation projects, "bureaucrats" are community members that have the technical power to grant other users "administrator" and "bureaucrat" permissions. (They also ...
11
votes
2answers
126 views

Electing one person versus electing several: are the considerations for choosing a voting scheme different?

When a community elects leaders (a board of trustees, moderators, officers, etc), that community must first determine a voting scheme. There are lots of different voting schemes out there, and they ...
9
votes
2answers
163 views

Is the idea of crowd-sourcing moderation duties a reason to prevent automated processes from helping?

There was a discussion yesterday on Stack Exchange that ended with the following: [I]sn't the point of crowd sourcing to get humans doing things? Inviting AIs (or facsimiles thereof) to do the job ...
11
votes
2answers
117 views

How can a marketer participate in technical community without being rejected as a spammer?

Our moderator team received a private message this week from a marketing agent that represented a company in our industry. They are interested in posting news about the company in our community. We'...
14
votes
1answer
66 views

How can a leader set expectations for response times to flags?

I moderate a forum with a dedicated following of 150-200 users. In general, there are a couple posts an hour throughout the day from my users. There are times that a spambot will find us though and ...
2
votes
1answer
89 views

Other less upvoted candidates are more competent about the site topic, is this a (good) reason to reject my nomination in moderator elections?

Assume that you are (not self-) nominated in moderator elections, the bulk of the votes are cast already, and it looks as if you will be among the winners. But you know that some of the other less ...
13
votes
1answer
118 views

When is it acceptable to single out a user?

In a physical community, I've often wondered when it's crossing the line when calling out a specific user upon their behavior after general "warnings." I've personally never done it, but I was ...
8
votes
2answers
183 views

What's A Good Member to Moderator Ratio

I'm having a private Minecraft server that I just started a few days ago. I'm needing to see what a good moderator to member ratio should be. If there are too little moderators and too many members, ...
7
votes
1answer
90 views

Should moderators and administrators stay anonymous on their profile?

I'm having an issue determining whether I should keep moderators and admins anonymous on my future website/app. Background to my app: My app is going to be for humorous content. But the somewhat '...
10
votes
3answers
172 views

Authoritative reference works on best practices in online community building

In responding to this question about inducing someone who would moderate an online forum to learn how to be a good moderator, I suggested, based on advice on The Workplace Stack Exchange, introducing ...
13
votes
1answer
130 views

How to help an unskilled person become a good community leader/content moderator?

My job is to build a new site. It is supposed to be a kind of knowledge repository, fed with user-generated content. Users who have a certain kind of know-how are going to describe it, so it becomes ...
3
votes
0answers
64 views

What are the benefits and disadvantages to implementing democracy in an online authoritative community? [closed]

I thought it might be good to ask a question such as this, since while I know the basic arguments, I'm curious as to how other people have found integrating a democratic atmosphere into their ...
8
votes
2answers
177 views

How to save our community from being turned into an anarchist crackpot forum by an evil administrator?

This is some kind of a follow up of this same old issue where the problem was, that a malicious troll managed to split the moderator/administrator team of our small community. The situation has now ...
16
votes
2answers
195 views

Community Leader is not productive and hurts site growth

I am one of 4 co-founders for a Minecraft community that is going live in January. In addition to the 4 of us, we have two administrators and a few moderators. Founder A is the guy that provides the ...
8
votes
4answers
150 views

Finding a new Mod after a rogue Mod damaged the system

So recently a moderator in my community went rogue and did considerable damage to my website. He deleted many users, removed posts, and then quit the forum angrily. I recognize the bad decision to ...
8
votes
2answers
83 views

New owner has changed direction, how do old moderators adapt?

A while ago, the owner of our community stepped aside. A couple of the most senior community members offered to take up the reins. I believe this means everything from domain name to servers to forum ...
7
votes
3answers
162 views

How do I deal with a Mod who is censoring?

We have a moderator in our community, and he is a great strength to us. He's smart, knows what he is talking about, and is very knowledgeable in our field. But he is very forceful when he knows that ...
6
votes
1answer
59 views

Moderator group events in real life

My administration team has lobbied to organize a real life meet up for team building and getting to know one another better. Based on where we are all located (and who said they are willing to travel),...
12
votes
2answers
106 views

How to handle lack of policy consistency between moderators?

Until recently I was related to a team of about 30 moderators on a kind of chat server. The official rules pretty much only include "Be nice" and "Do not post advertisment links twice per day". There ...
13
votes
5answers
266 views

How do I tell an active member but not a good moderator that I want to remove her rank?

I have a Minecraft server and there's a very active group. Among others this is X. X is a moderator on my server but she doesn't really do a good job. Or let's be completely honest and say she doesn't ...
7
votes
1answer
182 views

Correcting and explaining corrections without sounding superior

So, I am a moderator on a forum dedicated to scientific exploration, the specifics of which I will not get in to. The main point of this forum is to correct other's incorrect assumptions and ideas ...
6
votes
6answers
266 views

What is the collective noun for a group of moderators? [closed]

Let us imagine, for a moment, a system wherein there are numerous individual rooms for socializing and chatting. Rather than being handled on a room-based basis, however, moderation is somehow ...
11
votes
4answers
985 views

How can the community be rescued, after a very harmful problem-user has managed to split the moderator/administrator team?

We are a young small community, who is still working on building up a stable user base. Already a few months ago, it happend that a user appeared who is interested in the topic of the site, but he is ...
9
votes
3answers
185 views

Where is the line between Moderator and Administrator

I am currently developing a site basically from scratch; the only third-party tools I'm using are web development libraries like jQuery and Kohana. This means I have full control over user permissions,...
8
votes
1answer
89 views

How can I improve the quality of community that has no moderators?

I'm a part of a political community that is using a startup's decision making and discussion tool. It being a start up, the tool isn't complete. There appear to be zero moderators on this forum, ...
14
votes
5answers
345 views

How frequently or infrequently should one moderate their site?

New moderators for new sites can at times be overeager and over-moderate, and spend more time than they should on their site(s), neglecting other priorities (or vice versa, too focused on life to ...
13
votes
2answers
89 views

Periodic confirmation votes for moderators and administrators

When moderators or administrators are selected by community election, what are the pros and cons of scheduled confirmation votes? For example on English Wikipedia, barring death or extreme events, ...
7
votes
4answers
156 views

I am being blamed for an incorrect moderator action I didn't take. What should be done?

An incorrect moderator action was taken by someone else, and I am incorrectly being blamed by other users for taking these actions. How would I go about resolving this with the community peacefully? ...
6
votes
2answers
73 views

How to choose moderators for a themed forum with “hot-blooded” community?

Which traits of character should one focus on, when hiring a new moderator on active, themed (as opposed to general, like "news") sites with strong community full of "heated" attitudes - frequent ...