Questions tagged [moderators]

Use this tag for questions relating to moderators, their selection, their training, and their interaction with users.

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34
votes
9answers
666 views

How do you moderate the moderators?

How can you have a self regulating group of moderators in a community? Moderators regulate the community, but there is not an official way to moderate the moderators themselves. Here in Stack ...
29
votes
5answers
383 views

Should moderators always be denoted as such to the community?

Most communities across the Internet have always denoted moderators in some way. Forums very commonly use different colors for the usernames to indicate they are a moderator, or what level of ...
16
votes
6answers
224 views

As a moderator, how can I prevent alienation from non-moderator users?

I have been a moderator on a number of websites, and I have always noticed the same trend: when I first join, people appreciate me for whatever I add to the website, and I'm just one of the many ...
6
votes
1answer
86 views

How reasonable is it to hold chatbot authors accountable for their bots' behavior?

In a non-Stack Exchange online community, there is a chatbot that runs with the permission of the administrators. The primary purpose of the bot is to analyze the posts of others and suggest helpful ...
13
votes
4answers
84 views

How do you get a job as a Community worker? Can volunteering hurt your chances?

I volunteer as a moderator for a pretty popular online game. The game’s still relatively young - it’s five years old now; I’ve been a player since it opened and a moderator for over three years. I’m ...
3
votes
0answers
39 views

How and where to find a good community manager?

What are the criteria for being a good community manager? What expectations can you have from a good community manager? Where is the best place to look for someone to manage a starting community? Do ...
4
votes
2answers
102 views

Why is moderation important?

After trying to draw some attention to a community about the lag time in review queues being handled, I was met with this response from one of the users: "I'm still confused why should I care ...
24
votes
5answers
197 views

How can I encourage and promote community moderation?

One of the struggles I have found with having elevated moderator abilities in a small community moderated site is the risk of other members growing used to the fact that moderation is already "taken ...
19
votes
5answers
256 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
12
votes
3answers
122 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...
52
votes
2answers
898 views

How do you justify moderator actions that are based on secret information?

Usually I like moderator actions and the reasons for them to be public. The community can examine them and is either convinced that they are correct, or they can make an argument why they were not. ...
17
votes
4answers
243 views

How can I discourage a behavior without drawing attention to it?

As a moderator, we get to see patterns of behavior from user(s) that start to spread to others in the community. Whether it is snarky or rude comments, we want to nip it in the bud as soon as possible....
13
votes
3answers
201 views

How to attract experts of the field to my community?

I'm a moderator on a brand new site, how can I help drive expert users to it? This will help grow the community as well as improving the content on the site.
12
votes
5answers
327 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
17
votes
6answers
136 views

If a user is complaining about an action you made, how involved should you be in its resolution?

Say you've just taken some sort of negative action on a post, like deleting it. Now another user (perhaps not even the post's owner) has become upset with the action you took and has started ...
20
votes
2answers
202 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
21
votes
5answers
222 views

When should you stop trying to reach a consensus with a user over a decision you have made?

As a moderator, you are inevitably faced with users who legitimately have problems with decisions you make. Often, you may be able to discuss the decision with them and reach a consensus, but ...
42
votes
7answers
893 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
2
votes
1answer
29 views

How do I create a tag based community for our sdk and suite of softwares for our company?

We have our own set of SDKs. We want to build out our community over StackOverflow for the developers. What is the way to build such a community?
23
votes
3answers
265 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
20
votes
3answers
318 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
12
votes
3answers
181 views

My co-workers don't understand what moderation means

I moderate a roleplay forum unpaid. I do this because I love to moderate. Moderators on this site get in role play authority to enforce users. (ex. being a group leader.) I have slowly realized that ...
17
votes
4answers
1k views

How to stop a behaviour that certainly is negative but technically does not break the rules?

On a Q&A site a user occasionally breaks the rules a bit here and there, but not so that their posts get flagged. For example, they post comments like "It would be so great if moderators were ...
15
votes
2answers
127 views

How to de-escalate a situation when a user balances on the edge but others who want to correct them go beyond the rules?

The described situation happens on a Q&A site. An active user spends a lot of time on posting comments with recommendations on how to improve others’ posts. The comments are kind of short and even ...
4
votes
2answers
46 views

What should a moderator do if a user posts content on a site that is well-meaning, but unfriendly in content?

A user posts questions and/or answers that are well-meaning, but unfriendly in content. Their posts get a lot of upvotes as well as a few flags. What should moderators do?
8
votes
1answer
130 views

How to handle a user who violates some rules in a way allows the user to save face while stopping bad behaviour?

Imagine that we have a Q&A website. A very active user of the site violates some rules (for example, creates a puppet account). Moderators agree that there is a problem, but they don’t want to ...
3
votes
1answer
77 views

How should I select a Lead Moderator from my mod team?

I have a small, diligent moderation team for a game I develop for and run. They handle problem users and organize events. They also act as a bridge between the community and myself, such that I'm made ...
15
votes
4answers
313 views

As a moderator, what should I do when I find a community divided over a certain decision?

We have a place called Meta where we discuss about policies. Voting on meta usually indicates the consensus of community. Recently I've found that some of users in community is divided into two groups,...
3
votes
1answer
97 views

Hierarchy or Democracy?

I'm working on my own social media site, and when it comes to moderation - is a hierarchy of Administrators and Moderators better or worse than a democratic voting system similar to Stack Exchange's ...
7
votes
2answers
126 views

Several communities on one platform. How can moderators adjust the behaviour of a new user from a different community who has just joined my site?

We have a network of 100+ Q&A sites. A user active elsewhere on the network joins a new community and starts posting non-friendly answers and comments. A moderator contacts the user. The user ...
3
votes
3answers
98 views

What should moderators do if a user joins the site just to share negativity on meta?

We have a network of 100+ Q&A sites where each site has an associated meta site. A user signs up on a new site and immediately starts posting questions on meta about how poorly the site engine ...
6
votes
2answers
68 views

How can I effectively recruit new moderators for an existing community?

I'm the lone moderator of a relatively low-activity, but large-membership, Facebook group. What strategies work well for recruiting other moderators?
5
votes
1answer
72 views

Would reporting a violating comment beneficial if it has a rule reminder?

In the subreddit Change My View, a person give a response why my view wouldn't work. I give a response to them, and this is how it goes: - Yeah, this only supports everything I said before - can ...
17
votes
4answers
710 views

Formally promoted staff members, technically the same as before - is this a good idea?

I've been part of a gaming community since its very beginning, and I've seen many decisions in these years. The most recent decision is quite confusing to me because it seems irrational to me. Before ...
9
votes
2answers
88 views

Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
10
votes
0answers
68 views

How can I run a remote open space?

I have participated in several open space events at technical conferences, and I found them to be effective for getting people to loosen up and learn and contribute. I conduct frequent technical ...
17
votes
2answers
227 views

Community Leader is not productive and hurts site growth

I am one of 4 co-founders for a Minecraft community that is going live in January. In addition to the 4 of us, we have two administrators and a few moderators. Founder A is the guy that provides the ...
7
votes
0answers
76 views

Examples of majority rule/mob rule communities that have succeed long term and don't degrade to lowest common denominator?

A recent episode of The Orville - Majority Rule - had an interesting premise: the entire society's laws were voted on by everyone all the time. The majority vote wins and that is how laws are created ...
10
votes
2answers
69 views

What should we do with a user who is using powers, solely given for technical tasks, to overreach and enforce rules?

We run a MediaWiki, where we have a good, contributing user who agreed to be given temporary powers as an administrator, explicitly with the instructions to only manage the protection and erasure of a ...
10
votes
3answers
154 views

As a moderator, how can I resolve a tie in voting between contradictory answers to a policy discussion?

I feel we are in a bit of an awkward position on Engineering SE at present due to a three-way tie between answers to a scoping question. The question defines a particular category of question on the ...
13
votes
2answers
121 views

How to handle lack of policy consistency between moderators?

Until recently I was related to a team of about 30 moderators on a kind of chat server. The official rules pretty much only include "Be nice" and "Do not post advertisment links twice per day". There ...
9
votes
3answers
102 views

How can I measure the quality of the decisions moderators make at scale?

My site is running a user moderation which works pretty good so far. It is very similar to what LoL had implemented with their Tribunal system. A few basic points: moderators decide on a post ...
12
votes
6answers
313 views

Aside from moderation, what can I do to keep my online community as polite as possible?

I'm starting a new online community from scratch and I want to keep it professional and polite. What 'tips & trick' would you suggest to minimise the risk of it turning into a 'troll-cave'. ...
7
votes
2answers
93 views

How should a member get the option to become a moderator?

I'm building an online community in gaming, design and development. I have a forum, website and a Wiki for us. We also provide a Teamspeak³ Server which is well visited (50 People at a time). How do ...
8
votes
1answer
138 views

How to pick good moderators for forums and discussion boards?

I've been on a few forums as a user and more recently I've been an active member of several SE sites, and I have a pretty good idea of how SE picks and appoints moderators, but I don't know how forums ...
13
votes
3answers
199 views

Authoritative reference works on best practices in online community building

In responding to this question about inducing someone who would moderate an online forum to learn how to be a good moderator, I suggested, based on advice on The Workplace Stack Exchange, introducing ...
26
votes
2answers
312 views

How to handle moderation of users known personally?

I have several co-workers or friends who are active on a site that I moderate, they also know that I'm a moderator. I've come across a situation where one of these users has been participating in ...
6
votes
2answers
80 views

How can I prevent the abuse of the reporting feature?

In my community we have an option to report a post breaking our rules and moderators to review them. Now we are having two major problems with this lately: Users start to report an awful lot of posts ...
8
votes
2answers
125 views

What are the pros and cons of having same/different people moderating multiple community spaces like blogs, forums, and chat rooms?

Many online communities have multiple screens or experiences, such as a Q&A site, a chat room, and possibly a blog with comments. An example is what SE calls "third space", like chat. What are the ...
14
votes
3answers
159 views

User with multiple accounts isn't technically breaking rules but is annoying the community; how should I respond as a moderator?

On Stack Exchange, there is no rule against a user having more than one account so long as the extra accounts aren't used to cheat (sockpuppet voting and the like). In fact, on some sites it might be ...