Questions tagged [moderators]

Use this tag for questions relating to moderators, their selection, their training, and their interaction with users.

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Where I can post a survey on backend development?

I'm doing research on backend development for a product I'm working on. I would like to know where I can ask developers to take my survey on StackEchange. I'm looking for a good topic without looking ...
6 votes
1 answer
58 views

Why is minimodding bad?

A minimod is: "A normal forum poster that takes it upon themselves to push forum rules and tell everybody how to conduct themselves instead of leaving it up to the mods. Typically reserved for ...
16 votes
3 answers
193 views

How to avoid being put on a pedestal by users?

I am aware that my high-visibility position in the community means that I am under higher scrutiny, and that I should act with more responsibility than the regular users. But the question is not about ...
6 votes
1 answer
59 views

Advantages and disadvantages of using rank advancement for selecting moderators

I am part of an online non-Stack Exchange community. For the past two years, it has been ruled as a "benevolent dictatorship" by the founder with nearly all issues handled personally by her, ...
17 votes
7 answers
269 views

How can I tell if I should step down as a moderator?

Most sites require moderators to dedicate a portion of time daily to help with the workload. Stack Overflow Moderators are required to dedicate at least 30 minutes a day to help. My offsite ...
14 votes
3 answers
153 views

How reasonable is it to hold chatbot authors accountable for their bots' behavior?

In a non-Stack Exchange online community, there is a chatbot that runs with the permission of the administrators. The primary purpose of the bot is to analyze the posts of others and suggest helpful ...
17 votes
3 answers
218 views

Should I intervene if my community acts contrary to its own policies?

I am a moderator on Cooking Stack Exchange. Our activity is quite low compared to the tech-oriented sites on the network, but we do have a bunch of users with sufficient reputation to cast close votes,...
6 votes
2 answers
156 views

Several communities on one platform. How can moderators adjust the behaviour of a new user from a different community who has just joined my site?

We have a network of 100+ Q&A sites. A user active elsewhere on the network joins a new community and starts posting non-friendly answers and comments. A moderator contacts the user. The user ...
22 votes
5 answers
279 views

Is it an abuse of mod powers to reveal aspects of user behaviour should users wish to apply to be moderators?

As a current moderator we get to view many actions that users carry out that are not visible to regular users (primarily speaking we know the type of posts that they flag and sometimes the type of ...
4 votes
0 answers
23 views

What should be done for the safety of the community when a member is suspected of their behavior?

WARNING: This question will mention cases such as self-harm. I am building the setup of the community I have been planning to put together for a year now: It's called "Hear Me Rant". The ...
6 votes
1 answer
43 views

How does someone get a job as a community manager or social media person? How do you even define your skills?

I have been volunteering my time as a Facebook admin for both page and groups (I am a FB power admin), YouTube moderator (particularly for live streams), and for a largeish subreddit (>500k) as a ...
16 votes
5 answers
417 views

How frequently or infrequently should one moderate their site?

New moderators for new sites can at times be overeager and over-moderate, and spend more time than they should on their site(s), neglecting other priorities (or vice versa, too focused on life to ...
5 votes
2 answers
59 views

What are some uncommon, but useful, rules for public forums?

So there are many rules that come to mind when establishing codes of conduct or user policies for forums - no spamming, hacking, etc. I'm wondering if anyone has any experience with perhaps less ...
13 votes
3 answers
148 views

What privileges should I grant to expert users vs site moderators?

On Stack Exchange sites and others, moderation privileges are managed by a reputation score which is essentially a way of capturing subject authority as well as capturing how well that member engages ...
12 votes
3 answers
249 views

Where is the line between Moderator and Administrator?

I am currently developing a site basically from scratch; the only third-party tools I'm using are web development libraries like jQuery and Kohana. This means I have full control over user permissions,...
8 votes
2 answers
1k views

What is the difference between an admin, a community manager and a moderator?

I see words "admin", "community manager" and "moderator" on many different forums (like Reddit or Stack Overflow or Facebook). What is the difference between them?
36 votes
9 answers
741 views

How do you moderate the moderators?

How can you have a self regulating group of moderators in a community? Moderators regulate the community, but there is not an official way to moderate the moderators themselves. Here in Stack ...
29 votes
5 answers
413 views

Should moderators always be denoted as such to the community?

Most communities across the Internet have always denoted moderators in some way. Forums very commonly use different colors for the usernames to indicate they are a moderator, or what level of ...
16 votes
6 answers
235 views

As a moderator, how can I prevent alienation from non-moderator users?

I have been a moderator on a number of websites, and I have always noticed the same trend: when I first join, people appreciate me for whatever I add to the website, and I'm just one of the many ...
13 votes
4 answers
113 views

How do you get a job as a Community worker? Can volunteering hurt your chances?

I volunteer as a moderator for a pretty popular online game. The game’s still relatively young - it’s five years old now; I’ve been a player since it opened and a moderator for over three years. I’m ...
5 votes
0 answers
68 views

How and where to find a good community manager? [closed]

What are the criteria for being a good community manager? What expectations can you have from a good community manager? Where is the best place to look for someone to manage a starting community? Do ...
6 votes
2 answers
135 views

Why is moderation important?

After trying to draw some attention to a community about the lag time in review queues being handled, I was met with this response from one of the users: "I'm still confused why should I care ...
25 votes
5 answers
213 views

How can I encourage and promote community moderation?

One of the struggles I have found with having elevated moderator abilities in a small community moderated site is the risk of other members growing used to the fact that moderation is already "taken ...
19 votes
5 answers
263 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
13 votes
3 answers
129 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...
53 votes
2 answers
948 views

How do you justify moderator actions that are based on secret information?

Usually I like moderator actions and the reasons for them to be public. The community can examine them and is either convinced that they are correct, or they can make an argument why they were not. ...
17 votes
4 answers
250 views

How can I discourage a behavior without drawing attention to it?

As a moderator, we get to see patterns of behavior from user(s) that start to spread to others in the community. Whether it is snarky or rude comments, we want to nip it in the bud as soon as possible....
13 votes
3 answers
209 views

How to attract experts of the field to my community?

I'm a moderator on a brand new site, how can I help drive expert users to it? This will help grow the community as well as improving the content on the site.
13 votes
5 answers
334 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
17 votes
6 answers
147 views

If a user is complaining about an action you made, how involved should you be in its resolution?

Say you've just taken some sort of negative action on a post, like deleting it. Now another user (perhaps not even the post's owner) has become upset with the action you took and has started ...
20 votes
2 answers
208 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
21 votes
5 answers
228 views

When should you stop trying to reach a consensus with a user over a decision you have made?

As a moderator, you are inevitably faced with users who legitimately have problems with decisions you make. Often, you may be able to discuss the decision with them and reach a consensus, but ...
44 votes
7 answers
931 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
3 votes
1 answer
32 views

How do I create a tag based community for our sdk and suite of softwares for our company?

We have our own set of SDKs. We want to build out our community over StackOverflow for the developers. What is the way to build such a community?
23 votes
3 answers
281 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
20 votes
3 answers
327 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
12 votes
3 answers
188 views

My co-workers don't understand what moderation means

I moderate a roleplay forum unpaid. I do this because I love to moderate. Moderators on this site get in role play authority to enforce users. (ex. being a group leader.) I have slowly realized that ...
17 votes
4 answers
2k views

How to stop a behaviour that certainly is negative but technically does not break the rules?

On a Q&A site a user occasionally breaks the rules a bit here and there, but not so that their posts get flagged. For example, they post comments like "It would be so great if moderators were ...
15 votes
2 answers
129 views

How to de-escalate a situation when a user balances on the edge but others who want to correct them go beyond the rules?

The described situation happens on a Q&A site. An active user spends a lot of time on posting comments with recommendations on how to improve others’ posts. The comments are kind of short and even ...
5 votes
2 answers
50 views

What should a moderator do if a user posts content on a site that is well-meaning, but unfriendly in content?

A user posts questions and/or answers that are well-meaning, but unfriendly in content. Their posts get a lot of upvotes as well as a few flags. What should moderators do?
8 votes
1 answer
136 views

How to handle a user who violates some rules in a way allows the user to save face while stopping bad behaviour?

Imagine that we have a Q&A website. A very active user of the site violates some rules (for example, creates a puppet account). Moderators agree that there is a problem, but they don’t want to ...
4 votes
1 answer
90 views

How should I select a Lead Moderator from my mod team?

I have a small, diligent moderation team for a game I develop for and run. They handle problem users and organize events. They also act as a bridge between the community and myself, such that I'm made ...
14 votes
4 answers
335 views

As a moderator, what should I do when I find a community divided over a certain decision?

We have a place called Meta where we discuss about policies. Voting on meta usually indicates the consensus of community. Recently I've found that some of users in community is divided into two groups,...
3 votes
1 answer
106 views

Hierarchy or Democracy?

I'm working on my own social media site, and when it comes to moderation - is a hierarchy of Administrators and Moderators better or worse than a democratic voting system similar to Stack Exchange's ...
3 votes
3 answers
101 views

What should moderators do if a user joins the site just to share negativity on meta?

We have a network of 100+ Q&A sites where each site has an associated meta site. A user signs up on a new site and immediately starts posting questions on meta about how poorly the site engine ...
6 votes
2 answers
84 views

How can I effectively recruit new moderators for an existing community?

I'm the lone moderator of a relatively low-activity, but large-membership, Facebook group. What strategies work well for recruiting other moderators?
5 votes
1 answer
74 views

Would reporting a violating comment beneficial if it has a rule reminder?

In the subreddit Change My View, a person give a response why my view wouldn't work. I give a response to them, and this is how it goes: - Yeah, this only supports everything I said before - can ...
18 votes
4 answers
718 views

Formally promoted staff members, technically the same as before - is this a good idea?

I've been part of a gaming community since its very beginning, and I've seen many decisions in these years. The most recent decision is quite confusing to me because it seems irrational to me. Before ...
9 votes
2 answers
92 views

Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
12 votes
0 answers
74 views

How can I run a remote open space?

I have participated in several open space events at technical conferences, and I found them to be effective for getting people to loosen up and learn and contribute. I conduct frequent technical ...