Questions tagged [moderators]

Use this tag for questions relating to moderators, their selection, their training, and their interaction with users.

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How do I create a tag based community for our sdk and suite of softwares for our company?

We have our own set of SDKs. We want to build out our community over StackOverflow for the developers. What is the way to build such a community?
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Feedback requested on upcoming course on online moderation

Let me first introduce myself. My name is Peter Staal and I live in the Netherlands. I am one of the founders of a Dutch company called Bind. With this company we help business clients set up online ...
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1answer
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How reasonable is it to hold chatbot authors accountable for their bots' behavior?

In a non-Stack Exchange online community, there is a chatbot that runs with the permission of the administrators. The primary purpose of the bot is to analyze the posts of others and suggest helpful ...
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What should a moderator do if a user posts content on a site that is well-meaning, but unfriendly in content?

A user posts questions and/or answers that are well-meaning, but unfriendly in content. Their posts get a lot of upvotes as well as a few flags. What should moderators do?
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How should I select a Lead Moderator from my mod team?

I have a small, diligent moderation team for a game I develop for and run. They handle problem users and organize events. They also act as a bridge between the community and myself, such that I'm made ...
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Several communities on one platform. How can moderators adjust the behaviour of a new user from a different community who has just joined my site?

We have a network of 100+ Q&A sites. A user active elsewhere on the network joins a new community and starts posting non-friendly answers and comments. A moderator contacts the user. The user ...
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3answers
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What should moderators do if a user joins the site just to share negativity on meta?

We have a network of 100+ Q&A sites where each site has an associated meta site. A user signs up on a new site and immediately starts posting questions on meta about how poorly the site engine ...
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How to stop a behaviour that certainly is negative but technically does not break the rules?

On a Q&A site a user occasionally breaks the rules a bit here and there, but not so that their posts get flagged. For example, they post comments like "It would be so great if moderators were ...
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1answer
110 views

How to handle a user who violates some rules in a way allows the user to save face while stopping bad behaviour?

Imagine that we have a Q&A website. A very active user of the site violates some rules (for example, creates a puppet account). Moderators agree that there is a problem, but they don’t want to ...
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2answers
101 views

How to de-escalate a situation when a user balances on the edge but others who want to correct them go beyond the rules?

The described situation happens on a Q&A site. An active user spends a lot of time on posting comments with recommendations on how to improve others’ posts. The comments are kind of short and even ...
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1answer
86 views

Hierarchy or Democracy?

I'm working on my own social media site, and when it comes to moderation - is a hierarchy of Administrators and Moderators better or worse than a democratic voting system similar to Stack Exchange's ...
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63 views

How can I effectively recruit new moderators for an existing community?

I'm the lone moderator of a relatively low-activity, but large-membership, Facebook group. What strategies work well for recruiting other moderators?
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1answer
71 views

Would reporting a violating comment beneficial if it has a rule reminder?

In the subreddit Change My View, a person give a response why my view wouldn't work. I give a response to them, and this is how it goes: - Yeah, this only supports everything I said before - can ...
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281 views

As a moderator, what should I do when I find a community divided over a certain decision?

We have a place called Meta where we discuss about policies. Voting on meta usually indicates the consensus of community. Recently I've found that some of users in community is divided into two groups,...
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How can I run a remote open space?

I have participated in several open space events at technical conferences, and I found them to be effective for getting people to loosen up and learn and contribute. I conduct frequent technical ...
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Examples of majority rule/mob rule communities that have succeed long term and don't degrade to lowest common denominator?

A recent episode of The Orville - Majority Rule - had an interesting premise: the entire society's laws were voted on by everyone all the time. The majority vote wins and that is how laws are created ...
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What should we do with a user who is using powers, solely given for technical tasks, to overreach and enforce rules?

We run a MediaWiki, where we have a good, contributing user who agreed to be given temporary powers as an administrator, explicitly with the instructions to only manage the protection and erasure of a ...
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How do you get a job as a Community worker? Can volunteering hurt your chances?

First question in the community, and I know it's very contextual, so I'm trying to ask it as concisely as I can (to where it might benefit others). I volunteer as a moderator for a pretty popular ...
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3answers
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How can I measure the quality of the decisions moderators make at scale?

My site is running a user moderation which works pretty good so far. It is very similar to what LoL had implemented with their Tribunal system. A few basic points: moderators decide on a post ...
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307 views

Aside from moderation, what can I do to keep my online community as polite as possible?

I'm starting a new online community from scratch and I want to keep it professional and polite. What 'tips & trick' would you suggest to minimise the risk of it turning into a 'troll-cave'. ...
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2answers
87 views

How should a member get the option to become a moderator?

I'm building an online community in gaming, design and development. I have a forum, website and a Wiki for us. We also provide a Teamspeak³ Server which is well visited (50 People at a time). How do ...
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3answers
171 views

My co-workers don't understand what moderation means

I moderate a roleplay forum unpaid. I do this because I love to moderate. Moderators on this site get in role play authority to enforce users. (ex. being a group leader.) I have slowly realized that ...
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1answer
133 views

How to pick good moderators for forums and discussion boards?

I've been on a few forums as a user and more recently I've been an active member of several SE sites, and I have a pretty good idea of how SE picks and appoints moderators, but I don't know how forums ...
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How can I prevent the abuse of the reporting feature?

In my community we have an option to report a post breaking our rules and moderators to review them. Now we are having two major problems with this lately: Users start to report an awful lot of posts ...
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2answers
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Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
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103 views

What are the pros and cons of having same/different people moderating multiple community spaces like blogs, forums, and chat rooms?

Many online communities have multiple screens or experiences, such as a Q&A site, a chat room, and possibly a blog with comments. An example is what SE calls "third space", like chat. What are the ...
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3answers
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User with multiple accounts isn't technically breaking rules but is annoying the community; how should I respond as a moderator?

On Stack Exchange, there is no rule against a user having more than one account so long as the extra accounts aren't used to cheat (sockpuppet voting and the like). In fact, on some sites it might be ...
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4answers
702 views

Formally promoted staff members, technically the same as before - is this a good idea?

I've been part of a gaming community since its very beginning, and I've seen many decisions in these years. The most recent decision is quite confusing to me because it seems irrational to me. Before ...
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1answer
165 views

How do I keep moderators active?

All of my app's moderators are in one big group chat. We have this issue that when I need an opinion or ask them to acknowledge me, most of them don't respond to me. Nor do some of them check the ...
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141 views

As a moderator, how can I resolve a tie in voting between contradictory answers to a policy discussion?

I feel we are in a bit of an awkward position on Engineering SE at present due to a three-way tie between answers to a scoping question. The question defines a particular category of question on the ...
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1answer
118 views

What does a Community Manager do?

My community has moderators and administrators. Basically, the moderators run the day to day community and the administrators run the day to day business of the community. The administrators are ...
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1answer
418 views

What tools can be used to moderate public Slack communities?

Slack is beginning to pick up a lot of growth in places where it wasn't originally intended. While it's focused on teams in the workplace, it seems to be becoming popular with many public online ...
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2answers
196 views

What to do about rogue moderators whom the community trusts?

As an Admin on a forum, the responsibility is to grow the community and ensure as much as possible that the members are enjoying their time on the site. The moderators on a site should be trusted ...
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2answers
92 views

What privileges should I grant to expert users vs site moderators?

On Stack Exchange sites and others, moderation privileges are managed by a reputation score which is essentially a way of capturing subject authority as well as capturing how well that member engages ...
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1answer
107 views

Dealing with ignorant users and moderators regarding game mechanics

In an online browser game targeted at children but equally played by adults, countless times I've been talked to with disdain and authoritative disbelief. This happens when I try and help other ...
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2answers
90 views

Terminology: “bureaucrats” have the utmost technical privilege but don't set policy?

On Wikipedia and other Wikimedia Foundation projects, "bureaucrats" are community members that have the technical power to grant other users "administrator" and "bureaucrat" permissions. (They also ...
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2answers
134 views

Electing one person versus electing several: are the considerations for choosing a voting scheme different?

When a community elects leaders (a board of trustees, moderators, officers, etc), that community must first determine a voting scheme. There are lots of different voting schemes out there, and they ...
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2answers
181 views

Is the idea of crowd-sourcing moderation duties a reason to prevent automated processes from helping?

There was a discussion yesterday on Stack Exchange that ended with the following: [I]sn't the point of crowd sourcing to get humans doing things? Inviting AIs (or facsimiles thereof) to do the job ...
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2answers
129 views

How can a marketer participate in technical community without being rejected as a spammer?

Our moderator team received a private message this week from a marketing agent that represented a company in our industry. They are interested in posting news about the company in our community. We'...
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1answer
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How can a leader set expectations for response times to flags?

I moderate a forum with a dedicated following of 150-200 users. In general, there are a couple posts an hour throughout the day from my users. There are times that a spambot will find us though and ...
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1answer
93 views

Other less upvoted candidates are more competent about the site topic, is this a (good) reason to reject my nomination in moderator elections?

Assume that you are (not self-) nominated in moderator elections, the bulk of the votes are cast already, and it looks as if you will be among the winners. But you know that some of the other less ...
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1answer
134 views

When is it acceptable to single out a user?

In a physical community, I've often wondered when it's crossing the line when calling out a specific user upon their behavior after general "warnings." I've personally never done it, but I was ...
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2answers
938 views

What's A Good Member to Moderator Ratio

I'm having a private Minecraft server that I just started a few days ago. I'm needing to see what a good moderator to member ratio should be. If there are too little moderators and too many members, ...
9
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1answer
102 views

Should moderators and administrators stay anonymous on their profile?

I'm having an issue determining whether I should keep moderators and admins anonymous on my future website/app. Background to my app: My app is going to be for humorous content. But the somewhat '...
14
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3answers
191 views

Authoritative reference works on best practices in online community building

In responding to this question about inducing someone who would moderate an online forum to learn how to be a good moderator, I suggested, based on advice on The Workplace Stack Exchange, introducing ...
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1answer
146 views

How to help an unskilled person become a good community leader/content moderator?

My job is to build a new site. It is supposed to be a kind of knowledge repository, fed with user-generated content. Users who have a certain kind of know-how are going to describe it, so it becomes ...
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69 views

What are the benefits and disadvantages to implementing democracy in an online authoritative community? [closed]

I thought it might be good to ask a question such as this, since while I know the basic arguments, I'm curious as to how other people have found integrating a democratic atmosphere into their ...
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2answers
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How to save our community from being turned into an anarchist crackpot forum by an evil administrator?

This is some kind of a follow up of this same old issue where the problem was, that a malicious troll managed to split the moderator/administrator team of our small community. The situation has now ...
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2answers
218 views

Community Leader is not productive and hurts site growth

I am one of 4 co-founders for a Minecraft community that is going live in January. In addition to the 4 of us, we have two administrators and a few moderators. Founder A is the guy that provides the ...
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3answers
163 views

Finding a new Mod after a rogue Mod damaged the system

So recently a moderator in my community went rogue and did considerable damage to my website. He deleted many users, removed posts, and then quit the forum angrily. I recognize the bad decision to ...