Questions tagged [moderators]

Use this tag for questions relating to moderators, their selection, their training, and their interaction with users.

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53 votes
2 answers
948 views

How do you justify moderator actions that are based on secret information?

Usually I like moderator actions and the reasons for them to be public. The community can examine them and is either convinced that they are correct, or they can make an argument why they were not. ...
user avatar
44 votes
7 answers
931 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
jcolebrand's user avatar
  • 1,023
36 votes
9 answers
741 views

How do you moderate the moderators?

How can you have a self regulating group of moderators in a community? Moderators regulate the community, but there is not an official way to moderate the moderators themselves. Here in Stack ...
juan's user avatar
  • 669
29 votes
5 answers
413 views

Should moderators always be denoted as such to the community?

Most communities across the Internet have always denoted moderators in some way. Forums very commonly use different colors for the usernames to indicate they are a moderator, or what level of ...
animuson's user avatar
  • 1,116
27 votes
2 answers
321 views

How to handle moderation of users known personally?

I have several co-workers or friends who are active on a site that I moderate, they also know that I'm a moderator. I've come across a situation where one of these users has been participating in ...
Taryn's user avatar
  • 879
25 votes
5 answers
213 views

How can I encourage and promote community moderation?

One of the struggles I have found with having elevated moderator abilities in a small community moderated site is the risk of other members growing used to the fact that moderation is already "taken ...
JohnB's user avatar
  • 788
23 votes
3 answers
281 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
Buns Glazing's user avatar
22 votes
5 answers
279 views

Is it an abuse of mod powers to reveal aspects of user behaviour should users wish to apply to be moderators?

As a current moderator we get to view many actions that users carry out that are not visible to regular users (primarily speaking we know the type of posts that they flag and sometimes the type of ...
JonW's user avatar
  • 476
21 votes
5 answers
228 views

When should you stop trying to reach a consensus with a user over a decision you have made?

As a moderator, you are inevitably faced with users who legitimately have problems with decisions you make. Often, you may be able to discuss the decision with them and reach a consensus, but ...
AJ Henderson's user avatar
  • 5,973
20 votes
2 answers
208 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
Tom Medley's user avatar
  • 1,051
20 votes
3 answers
327 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
jcolebrand's user avatar
  • 1,023
19 votes
5 answers
263 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
Taryn's user avatar
  • 879
19 votes
3 answers
301 views

A problematic, yet popular user is running for moderator. How can we make sure things don't get out of hand?

A popular, yet divisive user is running in a moderator election. The user, while having a strong record of participation in the site, is problematic in that they frequently disagree with existing ...
Tom Medley's user avatar
  • 1,051
18 votes
4 answers
718 views

Formally promoted staff members, technically the same as before - is this a good idea?

I've been part of a gaming community since its very beginning, and I've seen many decisions in these years. The most recent decision is quite confusing to me because it seems irrational to me. Before ...
Zerotime's user avatar
  • 3,785
17 votes
7 answers
269 views

How can I tell if I should step down as a moderator?

Most sites require moderators to dedicate a portion of time daily to help with the workload. Stack Overflow Moderators are required to dedicate at least 30 minutes a day to help. My offsite ...
Taryn's user avatar
  • 879
17 votes
2 answers
233 views

Community Leader is not productive and hurts site growth

I am one of 4 co-founders for a Minecraft community that is going live in January. In addition to the 4 of us, we have two administrators and a few moderators. Founder A is the guy that provides the ...
xTurner's user avatar
  • 496
17 votes
6 answers
147 views

If a user is complaining about an action you made, how involved should you be in its resolution?

Say you've just taken some sort of negative action on a post, like deleting it. Now another user (perhaps not even the post's owner) has become upset with the action you took and has started ...
animuson's user avatar
  • 1,116
17 votes
4 answers
2k views

How to stop a behaviour that certainly is negative but technically does not break the rules?

On a Q&A site a user occasionally breaks the rules a bit here and there, but not so that their posts get flagged. For example, they post comments like "It would be so great if moderators were ...
Nicolas Chabanovsky's user avatar
17 votes
3 answers
218 views

Should I intervene if my community acts contrary to its own policies?

I am a moderator on Cooking Stack Exchange. Our activity is quite low compared to the tech-oriented sites on the network, but we do have a bunch of users with sufficient reputation to cast close votes,...
rumtscho's user avatar
  • 909
17 votes
4 answers
250 views

How can I discourage a behavior without drawing attention to it?

As a moderator, we get to see patterns of behavior from user(s) that start to spread to others in the community. Whether it is snarky or rude comments, we want to nip it in the bud as soon as possible....
Taryn's user avatar
  • 879
16 votes
5 answers
417 views

How frequently or infrequently should one moderate their site?

New moderators for new sites can at times be overeager and over-moderate, and spend more time than they should on their site(s), neglecting other priorities (or vice versa, too focused on life to ...
Krazer's user avatar
  • 345
16 votes
6 answers
235 views

As a moderator, how can I prevent alienation from non-moderator users?

I have been a moderator on a number of websites, and I have always noticed the same trend: when I first join, people appreciate me for whatever I add to the website, and I'm just one of the many ...
Lee White's user avatar
  • 595
16 votes
3 answers
193 views

How to avoid being put on a pedestal by users?

I am aware that my high-visibility position in the community means that I am under higher scrutiny, and that I should act with more responsibility than the regular users. But the question is not about ...
rumtscho's user avatar
  • 909
16 votes
1 answer
131 views

What does a Community Manager do?

My community has moderators and administrators. Basically, the moderators run the day to day community and the administrators run the day to day business of the community. The administrators are ...
Frank's user avatar
  • 333
15 votes
1 answer
171 views

How to help an unskilled person become a good community leader/content moderator?

My job is to build a new site. It is supposed to be a kind of knowledge repository, fed with user-generated content. Users who have a certain kind of know-how are going to describe it, so it becomes ...
rumtscho's user avatar
  • 909
15 votes
2 answers
129 views

How to de-escalate a situation when a user balances on the edge but others who want to correct them go beyond the rules?

The described situation happens on a Q&A site. An active user spends a lot of time on posting comments with recommendations on how to improve others’ posts. The comments are kind of short and even ...
Nicolas Chabanovsky's user avatar
14 votes
4 answers
335 views

As a moderator, what should I do when I find a community divided over a certain decision?

We have a place called Meta where we discuss about policies. Voting on meta usually indicates the consensus of community. Recently I've found that some of users in community is divided into two groups,...
Pandya's user avatar
  • 423
14 votes
4 answers
1k views

How can the community be rescued, after a very harmful problem-user has managed to split the moderator/administrator team?

We are a young small community, who is still working on building up a stable user base. Already a few months ago, it happend that a user appeared who is interested in the topic of the site, but he is ...
just_curious's user avatar
  • 1,490
14 votes
3 answers
165 views

User with multiple accounts isn't technically breaking rules but is annoying the community; how should I respond as a moderator?

On Stack Exchange, there is no rule against a user having more than one account so long as the extra accounts aren't used to cheat (sockpuppet voting and the like). In fact, on some sites it might be ...
Monica Cellio's user avatar
14 votes
1 answer
82 views

How can a leader set expectations for response times to flags?

I moderate a forum with a dedicated following of 150-200 users. In general, there are a couple posts an hour throughout the day from my users. There are times that a spambot will find us though and ...
Pickle's user avatar
  • 375
14 votes
1 answer
101 views

Are applicants less likely to apply as moderators if their nomination is open to public scrutiny?

I moderate a community where transparency of moderator actions is highly valued, and we recently opened applications for new moderators. The applications were to be posted publicly, so that members ...
Anthony Neace's user avatar
14 votes
1 answer
143 views

When is it acceptable to single out a user?

In a physical community, I've often wondered when it's crossing the line when calling out a specific user upon their behavior after general "warnings." I've personally never done it, but I was ...
Anonymous Penguin's user avatar
14 votes
2 answers
126 views

How to handle lack of policy consistency between moderators?

Until recently I was related to a team of about 30 moderators on a kind of chat server. The official rules pretty much only include "Be nice" and "Do not post advertisment links twice per day". There ...
mafu's user avatar
  • 243
14 votes
3 answers
153 views

How reasonable is it to hold chatbot authors accountable for their bots' behavior?

In a non-Stack Exchange online community, there is a chatbot that runs with the permission of the administrators. The primary purpose of the bot is to analyze the posts of others and suggest helpful ...
Robert Columbia's user avatar
13 votes
5 answers
334 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
Dozer789's user avatar
  • 397
13 votes
5 answers
279 views

How do I tell an active member but not a good moderator that I want to remove her rank?

I have a Minecraft server and there's a very active group. Among others this is X. X is a moderator on my server but she doesn't really do a good job. Or let's be completely honest and say she doesn't ...
William's user avatar
  • 449
13 votes
3 answers
205 views

Authoritative reference works on best practices in online community building

In responding to this question about inducing someone who would moderate an online forum to learn how to be a good moderator, I suggested, based on advice on The Workplace Stack Exchange, introducing ...
Isaac Moses's user avatar
13 votes
3 answers
209 views

How to attract experts of the field to my community?

I'm a moderator on a brand new site, how can I help drive expert users to it? This will help grow the community as well as improving the content on the site.
Taryn's user avatar
  • 879
13 votes
2 answers
125 views

How to handle repeat offenders — and how to rein in fellow moderators?

Every community has them: the two or three users that every moderator knows. They constantly show up, cause a bit of trouble, and they bring rage to every moderator's head. Often, the mere mention of ...
user98085's user avatar
  • 1,356
13 votes
2 answers
113 views

Periodic confirmation votes for moderators and administrators

When moderators or administrators are selected by community election, what are the pros and cons of scheduled confirmation votes? For example on English Wikipedia, barring death or extreme events, ...
James Jenkins's user avatar
13 votes
4 answers
113 views

How do you get a job as a Community worker? Can volunteering hurt your chances?

I volunteer as a moderator for a pretty popular online game. The game’s still relatively young - it’s five years old now; I’ve been a player since it opened and a moderator for over three years. I’m ...
Hodag's user avatar
  • 131
13 votes
3 answers
129 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...
Madara's Ghost's user avatar
13 votes
3 answers
148 views

What privileges should I grant to expert users vs site moderators?

On Stack Exchange sites and others, moderation privileges are managed by a reputation score which is essentially a way of capturing subject authority as well as capturing how well that member engages ...
benjaminjosephw's user avatar
13 votes
3 answers
100 views

How to choose moderators for a wiki?

I am the founder and sole moderator of a wiki. On this site, users edit informative pages for the most part, but also sometimes engage in (non-real-time) discussion about those pages. There are also ...
msh210's user avatar
  • 231
12 votes
6 answers
317 views

Aside from moderation, what can I do to keep my online community as polite as possible?

I'm starting a new online community from scratch and I want to keep it professional and polite. What 'tips & trick' would you suggest to minimise the risk of it turning into a 'troll-cave'. ...
Wietse de Vries's user avatar
12 votes
3 answers
249 views

Where is the line between Moderator and Administrator?

I am currently developing a site basically from scratch; the only third-party tools I'm using are web development libraries like jQuery and Kohana. This means I have full control over user permissions,...
Brian S's user avatar
  • 223
12 votes
3 answers
188 views

My co-workers don't understand what moderation means

I moderate a roleplay forum unpaid. I do this because I love to moderate. Moderators on this site get in role play authority to enforce users. (ex. being a group leader.) I have slowly realized that ...
Fisherdog's user avatar
  • 121
12 votes
0 answers
74 views

How can I run a remote open space?

I have participated in several open space events at technical conferences, and I found them to be effective for getting people to loosen up and learn and contribute. I conduct frequent technical ...
Victor Grazi's user avatar
11 votes
1 answer
112 views

How can you estimate the number of moderators needed in a community? [closed]

A community with too many moderators may suffer from "over moderation" if too many users are moderating and not enough are doing whatever the community does. Additionally, the larger a moderation team,...
nhinkle's user avatar
  • 327
10 votes
2 answers
227 views

How to save our community from being turned into an anarchist crackpot forum by an evil administrator?

This is some kind of a follow up of this same old issue where the problem was, that a malicious troll managed to split the moderator/administrator team of our small community. The situation has now ...
just_curious's user avatar
  • 1,490