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Questions tagged [problem-users]

Users that disrupt the community through negligence or malicious activity can be regarded as problem users.

6
votes
4answers
90 views

How to mitigate sockpuppeting?

In web communities where voting on an item is an essential feature, the vote result could be easily biased by one single user if she register many accounts and vote. What approaches can mitigate ...
5
votes
2answers
56 views

How to handle immature and underaged users?

In various gaming and online role-playing communities I have seen very young (10-13 years old) and, what's more important, very immature users. If such a user is consistently delivering problems with ...
5
votes
2answers
71 views

User making false claims easily proved wrong, ban or answer?

I am a member of a non-profit organization (bike advocacy group), and deal with community management with a small team of other members. We recently published a Facebook post that caught us a bit by ...
6
votes
3answers
42 views

How do I ensure that new users read the rules?

dEvery community has its rules. Even deep-net chans do. Sometimes these rules are short, some times they are long, long walls of text. This question is inspired by online role-playing communities ...
7
votes
2answers
49 views

What should we do with a user who is using powers, solely given for technical tasks, to overreach and enforce rules?

We run a MediaWiki, where we have a good, contributing user who agreed to be given temporary powers as an administrator, explicitly with the instructions to only manage the protection and erasure of a ...
14
votes
4answers
162 views

We caught a pedo. Twice. What to do?

About a year ago we received a report from one of our users that they were getting inappropriate messages from another user. Upon investigation, we found child-grooming behaviour from the offender ...
6
votes
2answers
39 views

On a peer-to-peer internet network (e.g. IPFS), how is it possible to ensure users to seed content?

Projects like IPFS aim to revolutionize the Internet itself by laying it on new protocols, making it more stable and persistent; at the cost of the need of users seeding content, though. In a torrent-...
11
votes
2answers
98 views

How to discourage a community from growing?

I have the opposite problem that many here probably have. I built a piece of software that was originally intended for myself and a handful of clients. I'm rather proud of it and it works very well ...
9
votes
6answers
278 views

Aside from moderation, what can I do to keep my online community as polite as possible?

I'm starting a new online community from scratch and I want to keep it professional and polite. What 'tips & trick' would you suggest to minimise the risk of it turning into a 'troll-cave'. ...
6
votes
2answers
72 views

How can I prevent the abuse of the reporting feature?

In my community we have an option to report a post breaking our rules and moderators to review them. Now we are having two major problems with this lately: Users start to report an awful lot of posts ...
28
votes
6answers
424 views

Why should trolls not be fed?

A common advice on dealing with malicious users is: Do not feed the troll! What does this mean, what is the rationale behind this, and are there any exceptions?
13
votes
3answers
114 views

User with multiple accounts isn't technically breaking rules but is annoying the community; how should I respond as a moderator?

On Stack Exchange, there is no rule against a user having more than one account so long as the extra accounts aren't used to cheat (sockpuppet voting and the like). In fact, on some sites it might be ...
8
votes
1answer
95 views

How to deal with passive-agressive borderline trolls in an online game community?

As a moderator on a minecraft server (the type of game matters little), several times I had to deal with what I call "cocky passive-agressive borderline trolls": usually a smart, young user, that ...
3
votes
0answers
16 views

Are there any bad side effects of having a Dislike or Downvote button on a forum-based community? [duplicate]

We are still developing our forum community, and we're going to be having a "like button" where users can like a post or replies that they find interesting or like a post from a reputable or ...
9
votes
1answer
56 views

How to prevent external groups ruining a discussion?

If your community is having a discussion on a topic, such as whether to have a code of conduct and which one to adopt, how can you prevent external groups unrelated to the community, such as GamerGate,...
5
votes
1answer
104 views

How to deal with extremely rude Facebook troll?

I had a friend - well, call him one. Our relationship went worse and worse because of his never-agreeing attitude, and eventually, I had to block him. He's still active on my community's FB page, ...
9
votes
1answer
84 views

What are some strategies for spiteful users?

I've had a user who was so angry about the direction of my community that he tracked down my personal contact information and employment information and started harassing my family and workplace. ...
11
votes
2answers
88 views

In a community designed for peaceful discussion, should topics which cause hate and strife be disallowed?

I am the administrator and leader of an online community designed for peaceful discussion of Christianity and other faiths, and any relevant events or topics. The community is a single thread, a wall ...
7
votes
0answers
82 views

Google Plus “!” account bots

I am a moderator on a Google Plus community and we have accounts that start with an "!" and some nonsense after it. Does anyone know where these come from and how to deal with them (in addition than ...
12
votes
3answers
166 views

How can I mitigate some of the more harmful effects of anonymous downvoting on the community?

This question is about a Stack Exchange site, but may also apply to other sites with similar voting mechanisms. Stack Exchange, for better or worse, allows anonymous downvoting. People are strongly ...
7
votes
4answers
1k views

What Is The Point of Temporary Bans

I never understood the use case where it would be preferable to "temporarily ban" a user for a stated period of time. If they've done something bad enough to warrant a ban, I'd think they wouldn't ...
6
votes
2answers
130 views

How to enforce an age limit

The problem I'm dealing with currently is the following: Very young users come in larger numbers to my online community. A lot of them are pretty immature and driving away good solid users that ...
8
votes
2answers
162 views

How can we plug a leak of confidential information?

I belong to a large, geographically-distributed social organization. Everything the group does is the result of dedicated volunteers. Within this organization we have an award that is akin to a "...
10
votes
1answer
162 views

I have to collect / raise money but my community refuses

Because of bureaucratic stuff, I'll have to demand more money from my members. It's not much, around 5€ a month. Each member already pays a membership fee (15€ / month) which is really fair and will ...
15
votes
7answers
356 views

Do I keep a troll around so that I can monitor them or ban them and let them spawn alternate accounts?

My community has a problem with a particular user. This user is very good at sitting right on the line of good vs bad user. They find themselves in arguments and flame wars frequently. In the context ...
17
votes
2answers
2k views

Why is the League of Legends community so toxic?

Expanding upon "How do I deal with online trolling/harassment in video games?" by discussing a specific case. I keep hearing about ongoing toxicity issues with the LoL player community, with a ...
9
votes
1answer
129 views

As a community member, how can I mitigate backlash caused by an unintended breaking change?

I'm a member of a gaming community and a recent patch caused some severe breaking changes to the expected behavior of some user-generated content in the game. This has understandably made some users ...
14
votes
1answer
120 views

When is it acceptable to single out a user?

In a physical community, I've often wondered when it's crossing the line when calling out a specific user upon their behavior after general "warnings." I've personally never done it, but I was ...
14
votes
5answers
885 views

How do I deal with online trolling/harassment in video games?

How does one deal with online trolling/harassment in video games? Examples of issues I have faced as a player: Running a game with friends and having one random player join in and ruin it, ...
9
votes
2answers
180 views

How to save our community from being turned into an anarchist crackpot forum by an evil administrator?

This is some kind of a follow up of this same old issue where the problem was, that a malicious troll managed to split the moderator/administrator team of our small community. The situation has now ...
10
votes
4answers
303 views

How to block an anonymous troll other than by IP(s)?

On our platform, we have the possibility to block registered users by user name or IP, whereas anonymous users can be blocked by IP only. Also, we have some kind of a reputation system such that only ...
6
votes
3answers
118 views

What should be done about threats of physical violence?

What should be done about threats of physical violence? Should moderators report serious threats to law enforcement? If so, will they care?
12
votes
1answer
227 views

How to keep your cool, if a mostly problematic user just drives you up the wall?

There is a user in our small community, who had caused a lot of trouble in the past while doing a few sporadic good contributions (mostly when he felt the need to improve his amount of points) too. ...
10
votes
3answers
195 views

What (if anything) should be done about users who publicly threaten to leave the community?

I am a moderator on a StackExchange site. Like many SE sites, ours has fairly specific community standards and customs with respect to things like comment deletion, closing questions, and the like. ...
28
votes
6answers
2k views

How to deal with a stubborn person who thinks they are perfect?

As the title already mentions I have a problem with a so-called "perfect" person. I'm part of a studying community in which every age is allowed. So we are a really mixed community, we have older and ...
14
votes
4answers
3k views

How to deal with an online griefer that I know in real life?

I'm hosting a Minecraft server with 14 friends of mine playing on it. We peacefully build houses and structures, hold events, go kill the enderdragon, stuff like that. All is peaceful. Until one day, ...
13
votes
1answer
296 views

Can't ban and the physical world has no “ignore” button; how do we deal with a disruptive member?

I belong to a small, open community that meets in person and is largely run by consensus. (There is an organizational authority who can step in if something really requires that, but said person is ...
9
votes
4answers
153 views

Finding a new Mod after a rogue Mod damaged the system

So recently a moderator in my community went rogue and did considerable damage to my website. He deleted many users, removed posts, and then quit the forum angrily. I recognize the bad decision to ...
10
votes
3answers
152 views

How to handle a shill?

What is the best way to handle a user that appears to be a shill for a company? My community is based around cars and it frequently has a user appear in conversations saying how "X company is awesome ...
14
votes
4answers
257 views

How to handle a disruptive user who doesn't break the rules?

I am a moderator in a relatively small community (details below) and one of our users is simply being annoying to other users, but does not actually break any rules. The said user has been reported by ...
6
votes
1answer
135 views

What is the moderator's responsibilty to determine the offensiveness of flagged content?

[Content note for abuse to women; also I've softened some of the language since abuse is not on topic here, click through to read the original if you wish] An article in The Atlantic today recounts: ...
16
votes
4answers
1k views

How to prevent “drive by” voting in my forum's contest?

I'm a moderator at a small phpBB forum and we recently held a writing contest. The winners to be decided by a standard phpBB poll. Our goal was to determine the best story, based on the judgement of ...
11
votes
3answers
724 views

How should I handle a rude user on a very formal forum?

Let's say I've got a forum called A and a user called X. X is rude, so rude that he/she gets on my nerves. This user is also considered annoying by many other community members; it's not just me. But....
10
votes
4answers
239 views

User complains that their freedom of speech is violated

I recently deleted a post of a user because I considered it off-topic and driving a discussion into an unconstructive direction. When the user reposted the same post a few minutes later, I deleted it ...
14
votes
2answers
1k views

What to do when I as a moderator feel abused by a member?

Usually when a user complains about getting insulted by another user, a moderator reviews the claim, and when they feel that the complaint is warranted, they punish the insulting user as appropriate. ...
12
votes
4answers
991 views

How can the community be rescued, after a very harmful problem-user has managed to split the moderator/administrator team?

We are a young small community, who is still working on building up a stable user base. Already a few months ago, it happend that a user appeared who is interested in the topic of the site, but he is ...
11
votes
3answers
230 views

How to deal with a user who deliberately posts answers as comments to evade changes of reputation?

What is best to be done about a user who deliberately posts answers as comments in order to evade (in particular negative) changes of his reputation/karma? The user even admits this behavior. On our ...
37
votes
7answers
1k views

Handling user who is brilliant but disruptive

I'm a member of an online community built around a certain piece of open-source software. It's the place where we discuss development, bugs, etc - i.e. it's a place where we talk about code rather ...
11
votes
4answers
495 views

Is it ok to feed the trolls a little bit?

Background: My community is a web forum and two game servers. There are about 500 members that are active in the community. Last year one of my moderators found an external site that is solely used to ...
11
votes
2answers
245 views

How to be transparent, but also remove offensive content?

Context A facebook group about a game in beta stage. The group itself is 1000 members big. The game itself is made by a single developer; I and a few others have moderation rights to accept people ...