Questions tagged [user-behavior]

For questions primarily about user behavior, including reactions to moderator decisions and other actions they take within the community.

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18
votes
5answers
241 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
12
votes
3answers
109 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...
17
votes
4answers
231 views

How can I discourage a behavior without drawing attention to it?

As a moderator, we get to see patterns of behavior from user(s) that start to spread to others in the community. Whether it is snarky or rude comments, we want to nip it in the bud as soon as possible....
12
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5answers
313 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
6
votes
1answer
68 views

How reasonable is it to hold chatbot authors accountable for their bots' behavior?

In a non-Stack Exchange online community, there is a chatbot that runs with the permission of the administrators. The primary purpose of the bot is to analyze the posts of others and suggest helpful ...
29
votes
8answers
423 views

What are reliable indicators that a user is trolling rather than an uninformed or frustrated legitimate user?

It can often be very difficult to determine if a user is genuinely confused or upset versus simply trying to cause problems for laughs or malice. What are the most reliable indicators that a user is ...
20
votes
2answers
197 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
15
votes
6answers
217 views

How to prevent alienation from non-moderator users?

I have been a moderator on a number of websites, and I have always noticed the same trend: when I first join, people appreciate me for whatever I add to the website, and I'm just one of the many ...
42
votes
7answers
874 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
14
votes
2answers
154 views

How should I deal with help vampires in a forum?

We have a forum where we have assembled a collection of users, many of whom are highly skilled, experienced, and friendly too. We have been lucky to attract these people. The dedicated purpose of this ...
24
votes
3answers
254 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
20
votes
3answers
310 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
25
votes
3answers
678 views

How do you deal with a back-seat moderator?

Someone who isn't a moderator, but attempts to enforce rules without the power of the platform. An example of a problem user is one who tells members how to post, or that they should not post, as ...
10
votes
2answers
169 views

How to reach tech talent interested in developing countries?

I work with a nonprofit called Alter Global that supports tech entrepreneurs across the developing world by connecting them to global talent, capital, and networks. We're rolling out a Tech Fellows ...
8
votes
2answers
94 views

As a regular user, how can I encourage another to do something for themselves?

I'm a member of an online community of developers (not a moderator). It's not specifically a Q&A community, but the community allows people to ask for help, of any kind. Obviously, like on Stack ...
10
votes
2answers
121 views

How do I break the motivation to post to popular (but off topic) areas of a community just to increase views to a topic?

Inspired by this question, and the large number of sub forums that can be utilized on a forum: In an established community it is common to have sub-categories set up and dedicated to individual topics....
17
votes
4answers
1k views

How to stop a behaviour that certainly is negative but technically does not break the rules?

On a Q&A site a user occasionally breaks the rules a bit here and there, but not so that their posts get flagged. For example, they post comments like "It would be so great if moderators were ...
14
votes
2answers
122 views

How to de-escalate a situation when a user balances on the edge but others who want to correct them go beyond the rules?

The described situation happens on a Q&A site. An active user spends a lot of time on posting comments with recommendations on how to improve others’ posts. The comments are kind of short and even ...
4
votes
2answers
43 views

What should a moderator do if a user posts content on a site that is well-meaning, but unfriendly in content?

A user posts questions and/or answers that are well-meaning, but unfriendly in content. Their posts get a lot of upvotes as well as a few flags. What should moderators do?
8
votes
1answer
126 views

How to handle a user who violates some rules in a way allows the user to save face while stopping bad behaviour?

Imagine that we have a Q&A website. A very active user of the site violates some rules (for example, creates a puppet account). Moderators agree that there is a problem, but they don’t want to ...
7
votes
2answers
124 views

Several communities on one platform. How can moderators adjust the behaviour of a new user from a different community who has just joined my site?

We have a network of 100+ Q&A sites. A user active elsewhere on the network joins a new community and starts posting non-friendly answers and comments. A moderator contacts the user. The user ...
3
votes
3answers
93 views

What should moderators do if a user joins the site just to share negativity on meta?

We have a network of 100+ Q&A sites where each site has an associated meta site. A user signs up on a new site and immediately starts posting questions on meta about how poorly the site engine ...
17
votes
4answers
369 views

How to handle a disruptive user who doesn't break the rules?

I am a moderator in a relatively small community (details below) and one of our users is simply being annoying to other users, but does not actually break any rules. The said user has been reported by ...
44
votes
5answers
842 views

Should I do anything to protect, or even privilege, minority opinions on my site?

My site focuses on the controversial topic of hard-boiled-egg-breaking. Most of my users are from the hit-round-ends school, but a few are from the hit-pointy-ends school. These two groups struggle ...
14
votes
1answer
109 views

What are the objective benefits of allowing users to change their display names?

Stack Exchange allows its users to change their display name once every 30 days. This was a little surprising for me; on most previous sites where I was an active member, you picked a (permanent) ...
6
votes
2answers
110 views

How to encourage members to engage with the group?

My friends and I created a Facebook group for programmers and alike. Its aim is to have members asking questions and others answering them. As well as a source for programming related articles and ...
17
votes
2answers
3k views

Why is the League of Legends community so toxic?

Expanding upon "How do I deal with online trolling/harassment in video games?" by discussing a specific case. I keep hearing about ongoing toxicity issues with the LoL player community, with a ...
9
votes
2answers
86 views

Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
3
votes
1answer
166 views

How to ask for feedback and get new ideas

I have a website that is a service and now I am looking for gather information about feedback from users. I am thinking about a fixed top bar in landing page saying something like "Hey, can you help ...
8
votes
3answers
97 views

How did you successfully introduce Slack and on-board your community?

I'd like to know about your experiences on-boarding a community specifically related to Slack. How did you introduce your community to what Slack is, why you're choosing the platform, and how the ...
5
votes
0answers
33 views

How to incentivise users to contribute data back to my community

I trying to build community x, which is kind of a stack exchange for domain y. At the center of this community would be data pertaining to domain y. However, in order to get the data, I need users to ...
12
votes
2answers
164 views

How can I encourage users to use the system rather than directly addressing a CM or Moderator?

I am a moderator on two Stack Exchange sites and I occasionally see users who would rather directly address (through pinging in chat) the Community Managers or moderators of the site they're using to ...
6
votes
0answers
73 views

Examples of majority rule/mob rule communities that have succeed long term and don't degrade to lowest common denominator?

A recent episode of The Orville - Majority Rule - had an interesting premise: the entire society's laws were voted on by everyone all the time. The majority vote wins and that is how laws are created ...
20
votes
3answers
493 views

How to handle user whose heavy participation causes minority of bad contributions to be a drain on moderator resources?

I have a user on a StackExchange site. He is well-intentioned, enthusiastic about the site, and his contributions to the site are improving gradually after a rough start. His participation is mainly ...
12
votes
5answers
394 views

On Stack Exchange, how to help others dealing with being annoyed by new users?

This touches on both How can moderators prevent an 'in-crowd' forming? and How do you deal with a back-seat moderator? issues, but I don't think it's the same angle. I have noticed, in ...
2
votes
1answer
54 views

What different types can social network users on platforms such as Facebook, Reddit, and 9gag be categorized into?

Bartle categorized videogamers into 4 different types based on user preferences and character theory: Socializers, Explorers, Killers, Achievers. Is there/can there be a similar classification for ...
5
votes
1answer
37 views

Build a “liking” feature that best fosters an active community

Facebook has "likes", Instagram has "hearts", Twitter has "favorites" & "re-tweets", Pintrest has "pins", reddit has "upvotes". Each of these methods of showing you enjoy something have different ...
38
votes
5answers
1k views

What should be done about posts that threaten suicide on our forums?

What should be done about posts that threaten suicide on our forums (assuming these are real threats and not an attempt to troll)? Does anything need to be reported or done and would saying anything ...
15
votes
2answers
96 views

Overcoming targeted viewing?

On a Stack Exchange community I moderate, we have received some complaints about what appears to be targeted voting. Targeted voting is where somebody goes through another user's posts voting for (or ...
17
votes
3answers
143 views

How to motivate villagers to monitor well water levels of their wells?

Groundwater in India is depleting at a fast rate. Some places, there is not much groundwater left or it is too deep. One strategy is to engage local villagers to monitor their groundwater depth ...
8
votes
1answer
88 views

What can we do to reduce problems from comment explosions?

I moderate a Stack Exchange site that gets a lot of comments on posts. On Stack Exchange, comments aren't meant for discussion or chit-chat; they're meant to help improve the post. So asking the ...
26
votes
2answers
303 views

How to handle moderation of users known personally?

I have several co-workers or friends who are active on a site that I moderate, they also know that I'm a moderator. I've come across a situation where one of these users has been participating in ...
15
votes
6answers
723 views

Are there benefits to allowing anonymous users in an online community?

I recently came across the concept of a "Burner" account on Kinja which allows for absolute anonymity for its users: Signing up using our Burner account option is the best way to join the ...
15
votes
1answer
4k views

How to politely tell someone to leave our group?

I'm running a small (< 20) group of people. We organize day-long events every weekend, where new members are also welcome. Anyone can join our Facebook group where we advertise our events. At our ...
7
votes
3answers
97 views

In a loosely managed community, how can I introduce new rules?

I run a local community of programmers and IT professionals, and we're using Slack as the only area for online communications. Lately, I've noticed that people use Slack channels that has been created ...
5
votes
1answer
97 views

Invoking the Streisand Effect - A personal response?

In my previous question, I asked about how to deal with the Streisand Effect as a community. This is how to deal with it as a single community user. A brief summary of the situation: A user in my ...
3
votes
0answers
25 views

Are there any bad side effects of having a Dislike or Downvote button on a forum-based community? [duplicate]

We are still developing our forum community, and we're going to be having a "like button" where users can like a post or replies that they find interesting or like a post from a reputable or ...
8
votes
1answer
67 views

How to prevent external groups ruining a discussion?

If your community is having a discussion on a topic, such as whether to have a code of conduct and which one to adopt, how can you prevent external groups unrelated to the community, such as GamerGate,...
11
votes
2answers
106 views

In a community designed for peaceful discussion, should topics which cause hate and strife be disallowed?

I am the administrator and leader of an online community designed for peaceful discussion of Christianity and other faiths, and any relevant events or topics. The community is a single thread, a wall ...
12
votes
3answers
207 views

How can I mitigate some of the more harmful effects of anonymous downvoting on the community?

This question is about a Stack Exchange site, but may also apply to other sites with similar voting mechanisms. Stack Exchange, for better or worse, allows anonymous downvoting. People are strongly ...