Questions tagged [user-behavior]

For questions primarily about user behavior, including reactions to moderator decisions and other actions they take within the community.

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42
votes
7answers
874 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
17
votes
4answers
457 views

How should I handle law-abiding but low-quality users who frustrate other users?

I have a few users who are sincere, rule-abiding, earnest, not help vampires -- and a great deal of work. One of them struggles with phrasing his questions coherently; there's clearly a language ...
23
votes
3answers
435 views

How can moderators prevent an 'in-crowd' forming?

As sites age and grow, it is inevitable that groups of older, more experienced users will tend to hang together and support each other. This is great, but it can go too far, to the extent that the ...
26
votes
2answers
303 views

How to handle moderation of users known personally?

I have several co-workers or friends who are active on a site that I moderate, they also know that I'm a moderator. I've come across a situation where one of these users has been participating in ...
25
votes
3answers
678 views

How do you deal with a back-seat moderator?

Someone who isn't a moderator, but attempts to enforce rules without the power of the platform. An example of a problem user is one who tells members how to post, or that they should not post, as ...
23
votes
2answers
336 views

How can a community protect itself from a single user intent on misrepresenting the community?

I moderate a community, which has a fairly specific scope and topic. For this question, let's call it unicorns. The scope covers all items about unicorns. We have a very new and vocal user who is ...
20
votes
3answers
310 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
24
votes
3answers
254 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
6
votes
1answer
53 views

How to encourage constructive discussion regarding major change/updates to a popular feature?

Sometimes in our community, we have to sometimes remove features to make sure that no one exploits the system, gives other people items that they aren't allowed to have (there aren't the tools to do ...
44
votes
5answers
842 views

Should I do anything to protect, or even privilege, minority opinions on my site?

My site focuses on the controversial topic of hard-boiled-egg-breaking. Most of my users are from the hit-round-ends school, but a few are from the hit-pointy-ends school. These two groups struggle ...
38
votes
5answers
1k views

What should be done about posts that threaten suicide on our forums?

What should be done about posts that threaten suicide on our forums (assuming these are real threats and not an attempt to troll)? Does anything need to be reported or done and would saying anything ...
31
votes
4answers
792 views

What should I do about a moderator who dislikes me and lets that affect how he manages the site?

I'm a well-regarded, long-term user on a site. One of the moderators has taken a personal dislike to me, I think because we're often on opposite sides of issues on the site. I strive to always be ...
31
votes
2answers
3k views

Why do forums discourage necro-bumping? [duplicate]

When I'm stuck on a Linux problem, the Wisdom of the Ancient Masters is normally buried in old dusty forum threads. This is great. However, I often see the thread terminated with a user coming along ...
29
votes
8answers
423 views

What are reliable indicators that a user is trolling rather than an uninformed or frustrated legitimate user?

It can often be very difficult to determine if a user is genuinely confused or upset versus simply trying to cause problems for laughs or malice. What are the most reliable indicators that a user is ...
20
votes
3answers
493 views

How to handle user whose heavy participation causes minority of bad contributions to be a drain on moderator resources?

I have a user on a StackExchange site. He is well-intentioned, enthusiastic about the site, and his contributions to the site are improving gradually after a rough start. His participation is mainly ...
17
votes
4answers
369 views

How to handle a disruptive user who doesn't break the rules?

I am a moderator in a relatively small community (details below) and one of our users is simply being annoying to other users, but does not actually break any rules. The said user has been reported by ...
11
votes
5answers
268 views

How to deal with users that are overusing my community?

I am running a forum with a very young user group (primarily 9-17 years old) and there are some users that are simply overusing my community: Some of them are online all day, every day. While I ...
9
votes
2answers
324 views

Handling new users who don't read the rules

I moderate a community on a site that allows users to queue YouTube videos and songs while chatting. Our room has set rules on what videos users are able to play and videos breaking our rules are ...
18
votes
5answers
241 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
12
votes
3answers
250 views

Ways to encourage civilized discussion of controversial topics?

I have users that wish to engage in discussions on commonly controversial topics (religion, idealology, historical motivations, gender roles, etc). These often devolve into flame wars though. How can ...
10
votes
2answers
283 views

What should I do if users on a related site continuously attack and misrepresent our community (including accusations of criminal intentions)?

What should I do, if I observe certain users of a related site continuously misrepresenting and attacking our community on their own place? At times, the attacks go even farther than "conventional ...
7
votes
3answers
144 views

Community rules as a barrier to entry

My question: When starting a community should it basically be a free for all and as use reaches or gets near critical mass then implement rules perhaps based on user input? Background: While setting ...
5
votes
1answer
97 views

Invoking the Streisand Effect - A personal response?

In my previous question, I asked about how to deal with the Streisand Effect as a community. This is how to deal with it as a single community user. A brief summary of the situation: A user in my ...