Questions tagged [user-behavior]

For questions primarily about user behavior, including reactions to moderator decisions and other actions they take within the community.

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44
votes
5answers
842 views

Should I do anything to protect, or even privilege, minority opinions on my site?

My site focuses on the controversial topic of hard-boiled-egg-breaking. Most of my users are from the hit-round-ends school, but a few are from the hit-pointy-ends school. These two groups struggle ...
42
votes
7answers
874 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
38
votes
5answers
1k views

What should be done about posts that threaten suicide on our forums?

What should be done about posts that threaten suicide on our forums (assuming these are real threats and not an attempt to troll)? Does anything need to be reported or done and would saying anything ...
31
votes
4answers
792 views

What should I do about a moderator who dislikes me and lets that affect how he manages the site?

I'm a well-regarded, long-term user on a site. One of the moderators has taken a personal dislike to me, I think because we're often on opposite sides of issues on the site. I strive to always be ...
31
votes
2answers
3k views

Why do forums discourage necro-bumping? [duplicate]

When I'm stuck on a Linux problem, the Wisdom of the Ancient Masters is normally buried in old dusty forum threads. This is great. However, I often see the thread terminated with a user coming along ...
29
votes
8answers
423 views

What are reliable indicators that a user is trolling rather than an uninformed or frustrated legitimate user?

It can often be very difficult to determine if a user is genuinely confused or upset versus simply trying to cause problems for laughs or malice. What are the most reliable indicators that a user is ...
26
votes
2answers
303 views

How to handle moderation of users known personally?

I have several co-workers or friends who are active on a site that I moderate, they also know that I'm a moderator. I've come across a situation where one of these users has been participating in ...
25
votes
3answers
678 views

How do you deal with a back-seat moderator?

Someone who isn't a moderator, but attempts to enforce rules without the power of the platform. An example of a problem user is one who tells members how to post, or that they should not post, as ...
24
votes
6answers
773 views

On Stack Exchange, how do I motivate users to prioritize the needs of the community over personal gain?

On Stack Exchange, users gain valuable Internet points (reputation) when their questions or answers are upvoted and lose (fewer) points when they're downvoted. This creates an incentive to try to ...
24
votes
3answers
254 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
23
votes
2answers
336 views

How can a community protect itself from a single user intent on misrepresenting the community?

I moderate a community, which has a fairly specific scope and topic. For this question, let's call it unicorns. The scope covers all items about unicorns. We have a very new and vocal user who is ...
23
votes
3answers
435 views

How can moderators prevent an 'in-crowd' forming?

As sites age and grow, it is inevitable that groups of older, more experienced users will tend to hang together and support each other. This is great, but it can go too far, to the extent that the ...
22
votes
4answers
236 views

Is it an abuse of mod powers to reveal aspects of user behaviour should users wish to apply to be moderators?

As a current moderator we get to view many actions that users carry out that are not visible to regular users (primarily speaking we know the type of posts that they flag and sometimes the type of ...
20
votes
2answers
197 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
20
votes
3answers
493 views

How to handle user whose heavy participation causes minority of bad contributions to be a drain on moderator resources?

I have a user on a StackExchange site. He is well-intentioned, enthusiastic about the site, and his contributions to the site are improving gradually after a rough start. His participation is mainly ...
20
votes
3answers
310 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
18
votes
5answers
241 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
17
votes
4answers
369 views

How to handle a disruptive user who doesn't break the rules?

I am a moderator in a relatively small community (details below) and one of our users is simply being annoying to other users, but does not actually break any rules. The said user has been reported by ...
17
votes
4answers
1k views

How to stop a behaviour that certainly is negative but technically does not break the rules?

On a Q&A site a user occasionally breaks the rules a bit here and there, but not so that their posts get flagged. For example, they post comments like "It would be so great if moderators were ...
17
votes
2answers
3k views

Why is the League of Legends community so toxic?

Expanding upon "How do I deal with online trolling/harassment in video games?" by discussing a specific case. I keep hearing about ongoing toxicity issues with the LoL player community, with a ...
17
votes
4answers
231 views

How can I discourage a behavior without drawing attention to it?

As a moderator, we get to see patterns of behavior from user(s) that start to spread to others in the community. Whether it is snarky or rude comments, we want to nip it in the bud as soon as possible....
17
votes
4answers
457 views

How should I handle law-abiding but low-quality users who frustrate other users?

I have a few users who are sincere, rule-abiding, earnest, not help vampires -- and a great deal of work. One of them struggles with phrasing his questions coherently; there's clearly a language ...
17
votes
3answers
143 views

How to motivate villagers to monitor well water levels of their wells?

Groundwater in India is depleting at a fast rate. Some places, there is not much groundwater left or it is too deep. One strategy is to engage local villagers to monitor their groundwater depth ...
16
votes
2answers
208 views

Can't watch 24x7; how do we keep comments under control?

"Don't read the comments" is pretty common advice on the Internet, and for good reason: once somebody starts leaving snarky or rude comments others tend to follow suit. Blog owners or community ...
16
votes
1answer
223 views

Early history (pre-1983) of the use of “flaming” in online communities?

"Flaming", in the context of online interactions, refers to hostile and rude behavior of one user toward another. More recently the term "trolling" has come to mean similar things, though in my ...
15
votes
3answers
1k views

How to discern a case of illegal sockpuppetry from a group of people legally contributing from the same workplace?

Cases of (not too well concealed) sockpuppetry can often be characterized by different accounts using the same IP and more or less massively upvoting each other in shorter or longer periods of time. ...
15
votes
6answers
723 views

Are there benefits to allowing anonymous users in an online community?

I recently came across the concept of a "Burner" account on Kinja which allows for absolute anonymity for its users: Signing up using our Burner account option is the best way to join the ...
15
votes
6answers
2k views

How strict should we be with racist comments on a satire reddit?

I am a mod on a rather growing satire subreddit and I want to know how strict should we be with racist comments. What reasoning is there for acceptable levels of racism in satire?
15
votes
6answers
217 views

How to prevent alienation from non-moderator users?

I have been a moderator on a number of websites, and I have always noticed the same trend: when I first join, people appreciate me for whatever I add to the website, and I'm just one of the many ...
15
votes
2answers
201 views

How do I discourage complaints from gamers that feel better players are “hacking”?

One of the more common complaints we receive is from newer members, or even passers-by, that complain a long term member (and perhaps a compatriot) are "hacking" in game. The reasons listed are ...
15
votes
1answer
4k views

How to politely tell someone to leave our group?

I'm running a small (< 20) group of people. We organize day-long events every weekend, where new members are also welcome. Anyone can join our Facebook group where we advertise our events. At our ...
15
votes
2answers
96 views

Overcoming targeted viewing?

On a Stack Exchange community I moderate, we have received some complaints about what appears to be targeted voting. Targeted voting is where somebody goes through another user's posts voting for (or ...
14
votes
6answers
2k views

How to make users cut down on profanity in a community, where profanity is allowed?

We have pretty loose rules about the language in our community, there usually is a moderate amount of profanity in our chat. Some of the users in our community abuse profanity, though, they insult ...
14
votes
5answers
454 views

How to deal with useless comments on popular posts?

On boards that try to stick to particular topics, posts may gather comments unrelated to the topic of the site. A recent question on SuperUser about Windows thinking a keyboard is a toaster suffered ...
14
votes
3answers
128 views

Benefits of requiring users to attach their real name to their content

Consider an online community where anyone can join and participate around a common center of interest (as opposed to a community that has an anchor in real life where many people know each other ...
14
votes
2answers
101 views

How to deal with an account that may be compromised?

Hypothetical situation: An established user on the site that I'm moderating suddenly starts acting strange. The user begins doing something that he wouldn't normally do, i.e. loudly protesting against ...
14
votes
1answer
109 views

What are the objective benefits of allowing users to change their display names?

Stack Exchange allows its users to change their display name once every 30 days. This was a little surprising for me; on most previous sites where I was an active member, you picked a (permanent) ...
14
votes
2answers
122 views

How to de-escalate a situation when a user balances on the edge but others who want to correct them go beyond the rules?

The described situation happens on a Q&A site. An active user spends a lot of time on posting comments with recommendations on how to improve others’ posts. The comments are kind of short and even ...
14
votes
2answers
154 views

How should I deal with help vampires in a forum?

We have a forum where we have assembled a collection of users, many of whom are highly skilled, experienced, and friendly too. We have been lucky to attract these people. The dedicated purpose of this ...
13
votes
5answers
250 views

How should a moderator team handle a user who has a personal grudge against one of the moderators?

It seems moderators are frequently held to different standards by the community, even when exercising none-moderator privileges (such as discussion of opinions). On some occasions, a user will ...
12
votes
5answers
313 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
12
votes
3answers
270 views

How to deal with a user who deliberately posts answers as comments to evade changes of reputation?

What is best to be done about a user who deliberately posts answers as comments in order to evade (in particular negative) changes of his reputation/karma? The user even admits this behavior. On our ...
12
votes
3answers
171 views

Should a mod step in if a user is being argumentative with the community?

There is a user on a site I moderate that typically is a very active and follows the rules. However he does not like to be corrected or told he may be wrong about something. When a user tells him he ...
12
votes
3answers
250 views

Ways to encourage civilized discussion of controversial topics?

I have users that wish to engage in discussions on commonly controversial topics (religion, idealology, historical motivations, gender roles, etc). These often devolve into flame wars though. How can ...
12
votes
2answers
164 views

How can I encourage users to use the system rather than directly addressing a CM or Moderator?

I am a moderator on two Stack Exchange sites and I occasionally see users who would rather directly address (through pinging in chat) the Community Managers or moderators of the site they're using to ...
12
votes
3answers
207 views

How can I mitigate some of the more harmful effects of anonymous downvoting on the community?

This question is about a Stack Exchange site, but may also apply to other sites with similar voting mechanisms. Stack Exchange, for better or worse, allows anonymous downvoting. People are strongly ...
12
votes
3answers
145 views

How to encourage forum users to use our wiki?

I am a moderator in a community about a game. We have both a forum and a wiki. Our forum has some very knowledgeable users who make great in-depth posts. However, I noticed the following phenomenons ...
12
votes
5answers
394 views

On Stack Exchange, how to help others dealing with being annoyed by new users?

This touches on both How can moderators prevent an 'in-crowd' forming? and How do you deal with a back-seat moderator? issues, but I don't think it's the same angle. I have noticed, in ...
12
votes
2answers
303 views

How to be transparent, but also remove offensive content?

Context A facebook group about a game in beta stage. The group itself is 1000 members big. The game itself is made by a single developer; I and a few others have moderation rights to accept people ...
12
votes
3answers
109 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...