Questions tagged [user-behavior]

For questions primarily about user behavior, including reactions to moderator decisions and other actions they take within the community.

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14
votes
6answers
2k views

How to make users cut down on profanity in a community, where profanity is allowed?

We have pretty loose rules about the language in our community, there usually is a moderate amount of profanity in our chat. Some of the users in our community abuse profanity, though, they insult ...
9
votes
2answers
324 views

Handling new users who don't read the rules

I moderate a community on a site that allows users to queue YouTube videos and songs while chatting. Our room has set rules on what videos users are able to play and videos breaking our rules are ...
17
votes
4answers
369 views

How to handle a disruptive user who doesn't break the rules?

I am a moderator in a relatively small community (details below) and one of our users is simply being annoying to other users, but does not actually break any rules. The said user has been reported by ...
10
votes
2answers
283 views

What should I do if users on a related site continuously attack and misrepresent our community (including accusations of criminal intentions)?

What should I do, if I observe certain users of a related site continuously misrepresenting and attacking our community on their own place? At times, the attacks go even farther than "conventional ...
15
votes
6answers
2k views

How strict should we be with racist comments on a satire reddit?

I am a mod on a rather growing satire subreddit and I want to know how strict should we be with racist comments. What reasoning is there for acceptable levels of racism in satire?
31
votes
2answers
3k views

Why do forums discourage necro-bumping? [duplicate]

When I'm stuck on a Linux problem, the Wisdom of the Ancient Masters is normally buried in old dusty forum threads. This is great. However, I often see the thread terminated with a user coming along ...
20
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3answers
493 views

How to handle user whose heavy participation causes minority of bad contributions to be a drain on moderator resources?

I have a user on a StackExchange site. He is well-intentioned, enthusiastic about the site, and his contributions to the site are improving gradually after a rough start. His participation is mainly ...
23
votes
2answers
336 views

How can a community protect itself from a single user intent on misrepresenting the community?

I moderate a community, which has a fairly specific scope and topic. For this question, let's call it unicorns. The scope covers all items about unicorns. We have a very new and vocal user who is ...
12
votes
3answers
270 views

How to deal with a user who deliberately posts answers as comments to evade changes of reputation?

What is best to be done about a user who deliberately posts answers as comments in order to evade (in particular negative) changes of his reputation/karma? The user even admits this behavior. On our ...
2
votes
1answer
123 views

If a community site hacker could hack a site, Could he really hack a moderator's Steam account? [closed]

Generic moderators work and do countless tasks and most don't even get paid for it. However, on my community one moderator came to me and told be the website's myBB installation was being hacked. Does ...
16
votes
1answer
223 views

Early history (pre-1983) of the use of “flaming” in online communities?

"Flaming", in the context of online interactions, refers to hostile and rude behavior of one user toward another. More recently the term "trolling" has come to mean similar things, though in my ...
12
votes
2answers
303 views

How to be transparent, but also remove offensive content?

Context A facebook group about a game in beta stage. The group itself is 1000 members big. The game itself is made by a single developer; I and a few others have moderation rights to accept people ...
5
votes
2answers
145 views

How to deal with being away from moderating for extended periods of time? [closed]

I have a sub in which the other mods are not entirely reliable. There is a spam filter and the sub runs smoothly for the most part without moderation, but is/are there better ways than to just hope ...
24
votes
6answers
773 views

On Stack Exchange, how do I motivate users to prioritize the needs of the community over personal gain?

On Stack Exchange, users gain valuable Internet points (reputation) when their questions or answers are upvoted and lose (fewer) points when they're downvoted. This creates an incentive to try to ...
14
votes
5answers
454 views

How to deal with useless comments on popular posts?

On boards that try to stick to particular topics, posts may gather comments unrelated to the topic of the site. A recent question on SuperUser about Windows thinking a keyboard is a toaster suffered ...
10
votes
2answers
121 views

How do I break the motivation to post to popular (but off topic) areas of a community just to increase views to a topic?

Inspired by this question, and the large number of sub forums that can be utilized on a forum: In an established community it is common to have sub-categories set up and dedicated to individual topics....
7
votes
2answers
106 views

How can pile-on voting be combated?

Sites like reddit and sites on the StackExchange network have posts that can be voted up or voted down to rate their usefulness. On some posts that have many votes in a certain direction, many users ...
15
votes
6answers
217 views

How to prevent alienation from non-moderator users?

I have been a moderator on a number of websites, and I have always noticed the same trend: when I first join, people appreciate me for whatever I add to the website, and I'm just one of the many ...
-1
votes
1answer
125 views

Should users be allowed to ban themselves? [closed]

This question was asked in chat: here, understandably this network can be taxing on one's time. If so, where do I apply?
38
votes
5answers
1k views

What should be done about posts that threaten suicide on our forums?

What should be done about posts that threaten suicide on our forums (assuming these are real threats and not an attempt to troll)? Does anything need to be reported or done and would saying anything ...
11
votes
5answers
268 views

How to deal with users that are overusing my community?

I am running a forum with a very young user group (primarily 9-17 years old) and there are some users that are simply overusing my community: Some of them are online all day, every day. While I ...
5
votes
0answers
48 views

Dealing with good intentions but bad contributions [duplicate]

We have a user in our community (a stack exchange site) who is very well-intended in his efforts to help improve existing content, but consistently is providing low-quality edits, flagging things ...
22
votes
4answers
236 views

Is it an abuse of mod powers to reveal aspects of user behaviour should users wish to apply to be moderators?

As a current moderator we get to view many actions that users carry out that are not visible to regular users (primarily speaking we know the type of posts that they flag and sometimes the type of ...
13
votes
5answers
250 views

How should a moderator team handle a user who has a personal grudge against one of the moderators?

It seems moderators are frequently held to different standards by the community, even when exercising none-moderator privileges (such as discussion of opinions). On some occasions, a user will ...
10
votes
3answers
127 views

How to make elitist users be nicer to beginners without “protecting” bad users? [duplicate]

After a "digital community" starts getting old, it gathers a group of old timers who were there from the beginning, and now feel they "own" the site. These old timers often get angry/frustrated with ...
12
votes
3answers
171 views

Should a mod step in if a user is being argumentative with the community?

There is a user on a site I moderate that typically is a very active and follows the rules. However he does not like to be corrected or told he may be wrong about something. When a user tells him he ...
14
votes
3answers
128 views

Benefits of requiring users to attach their real name to their content

Consider an online community where anyone can join and participate around a common center of interest (as opposed to a community that has an anchor in real life where many people know each other ...
9
votes
1answer
65 views

How can I make sure that my moderation activities are transparent, without shouting from the mountaintop?

As a moderator, a lot of what you do goes unseen. You handle things that need handling, talk to users who need it, ban people, all of that. Problem is, sometimes your users don't know you are ...
6
votes
1answer
53 views

How to encourage constructive discussion regarding major change/updates to a popular feature?

Sometimes in our community, we have to sometimes remove features to make sure that no one exploits the system, gives other people items that they aren't allowed to have (there aren't the tools to do ...
14
votes
2answers
101 views

How to deal with an account that may be compromised?

Hypothetical situation: An established user on the site that I'm moderating suddenly starts acting strange. The user begins doing something that he wouldn't normally do, i.e. loudly protesting against ...
12
votes
5answers
394 views

On Stack Exchange, how to help others dealing with being annoyed by new users?

This touches on both How can moderators prevent an 'in-crowd' forming? and How do you deal with a back-seat moderator? issues, but I don't think it's the same angle. I have noticed, in ...
31
votes
4answers
792 views

What should I do about a moderator who dislikes me and lets that affect how he manages the site?

I'm a well-regarded, long-term user on a site. One of the moderators has taken a personal dislike to me, I think because we're often on opposite sides of issues on the site. I strive to always be ...
44
votes
5answers
842 views

Should I do anything to protect, or even privilege, minority opinions on my site?

My site focuses on the controversial topic of hard-boiled-egg-breaking. Most of my users are from the hit-round-ends school, but a few are from the hit-pointy-ends school. These two groups struggle ...
26
votes
2answers
303 views

How to handle moderation of users known personally?

I have several co-workers or friends who are active on a site that I moderate, they also know that I'm a moderator. I've come across a situation where one of these users has been participating in ...
17
votes
4answers
457 views

How should I handle law-abiding but low-quality users who frustrate other users?

I have a few users who are sincere, rule-abiding, earnest, not help vampires -- and a great deal of work. One of them struggles with phrasing his questions coherently; there's clearly a language ...
23
votes
3answers
435 views

How can moderators prevent an 'in-crowd' forming?

As sites age and grow, it is inevitable that groups of older, more experienced users will tend to hang together and support each other. This is great, but it can go too far, to the extent that the ...
14
votes
2answers
154 views

How should I deal with help vampires in a forum?

We have a forum where we have assembled a collection of users, many of whom are highly skilled, experienced, and friendly too. We have been lucky to attract these people. The dedicated purpose of this ...
42
votes
7answers
874 views

Am I a moderator or a user?

How should I behave as a user when I'm also a moderator, especially in cases of inter-user disagreement over content or policy? I have my own reasons for thinking I'm right, of course, but I don't ...
12
votes
5answers
313 views

Moderator bans user in the course of an on-topic argument

Let's say Bob (User) and Jake (Moderator) are in a discussion. Things get heated, and Jake starts calling Bob names, and threatens to ban him. Bob is not doing anything he shouldn't be doing, but when ...
24
votes
3answers
254 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
18
votes
5answers
241 views

How to handle users who contact moderators offsite?

As a moderator our actions are always under some sort of scrutiny, as a result, users tend to try to track down our personal contact details to request clarification or to discuss our actions. How ...
12
votes
3answers
109 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...
20
votes
2answers
197 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
20
votes
3answers
310 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
17
votes
4answers
231 views

How can I discourage a behavior without drawing attention to it?

As a moderator, we get to see patterns of behavior from user(s) that start to spread to others in the community. Whether it is snarky or rude comments, we want to nip it in the bud as soon as possible....
25
votes
3answers
678 views

How do you deal with a back-seat moderator?

Someone who isn't a moderator, but attempts to enforce rules without the power of the platform. An example of a problem user is one who tells members how to post, or that they should not post, as ...
29
votes
8answers
423 views

What are reliable indicators that a user is trolling rather than an uninformed or frustrated legitimate user?

It can often be very difficult to determine if a user is genuinely confused or upset versus simply trying to cause problems for laughs or malice. What are the most reliable indicators that a user is ...

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