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User retention is the process of keeping users involved in your community. Successful user retention starts at the first interaction with the community and continues through all future interactions.

5
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0answers
28 views

How to bring people only “interested” by an event to come to it?

I am organising swing dancing parties in a big city in UK. It used to be free and hosted inside a house. It brought around ten people at each event. We mostly communicate on Facebook. The reached ...
4
votes
1answer
29 views

How to encourage members to engage with the group?

My friends and I created a Facebook group for programmers and alike. Its aim is to have members asking questions and others answering them. As well as a source for programming related articles and ...
3
votes
2answers
26 views

How do you encourage members to take initiative/remove or correct problem behavior?

I have been running a online mastermind/accountability group for a while. It’s a small group, with some people really doing well in the real world. And a few others who are trying to “leech” off of ...
9
votes
2answers
87 views

Best practices to promote a private beta SE site

I'm one of the more avid users of the emerging Internet of Things Stack Exchange. With the holidays our private beta has gotten a bit long and we are struggling a bit to re-engage with the pre-holiday ...
7
votes
1answer
48 views

Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
7
votes
2answers
141 views

How effective are popularity contests as a way to recruit and build community membership?

Imagine a community one of whose activities is running contests where the winner from a set of finalists is determined by popularity (i.e. most votes). A feature of these popularity contests would be ...
9
votes
1answer
89 views

Deleting Forum Registrations of Users Who Never Log In

I am in the process of cleaning up the user database on a forum. A small percentage of registrations basically never perform any actions and never come back after registration. What is the general ...
6
votes
1answer
66 views

How do we better enable dialogue between new and core users on a wiki?

I'm an admin on a meaningfully popular wiki that's been around a long time - We've a steady inflow of users and content, as well as a small, but loyal, core admin/userbase. Our wiki subject requires ...
12
votes
3answers
255 views

What is the best way to recover from a massive dip in community involvement?

We made a policy change last month. It seems many users didn't like such a change and have started migrating away. It started with a few highly respected members giving "Good Bye" speeches. Then ...
15
votes
2answers
117 views

How do I start an active userbase for a tag in on a question and answer site (like Stack Exchange)?

I like to code in AS3 (ActionScript 3) in my spare time. My code quality is okay, but because I write most of the code after work or in weekends when I'm tired, I make a few mistakes. I'd like to be ...
4
votes
2answers
110 views

Reducing sign-up as a barrier to entry

I've been running a community forum for a while now. I'm having trouble attracting members who actually contribute. How can I get people to take that plunge and sign up? I'm using phpBB and I'm ...
4
votes
1answer
55 views

User Engagement on Q/A websites

I have developed question/answers website like Stack Overflow. I want to know, how did Stack Overflow keep users engaged in the initial stage (when there were only around only 500 users)? I consider ...
13
votes
2answers
125 views

How can we retain users who came for a special event?

My Stack Exchange community has a special event that runs for about two weeks per year. During this event we get a lot of new questions with clever answers and a lot more visitors. It's, basically, ...
16
votes
1answer
183 views

How to handle “drive-by” users on a Stack Exchange site?

On the Stack Exchange community that I moderate, we have a lot questions from new users who ask a question, get a response, and then leave right away. It seems to be hurting the quality of our ...
14
votes
1answer
92 views

How do I encourage people to engage in a community that is not Facebook?

I have seen a couple of instances of strong web communities (one on ning, one on heaven-knows-what forum software) stagnate and die because everyone is reinventing the wheel with groups on Facebook. ...
12
votes
1answer
133 views

How do I restart a community without losing the trust of the target audience?

Imagine your community has gotten into a mess, it simply does not work anymore due to mistakes, wrong decisions, and wrong turns taken in the past. But the general idea and concept of the community ...
32
votes
3answers
1k views

Detecting and preventing hostility to women?

Background: I participated pretty heavily in a topic-centered online community. I joined soon after it was created, so there were a lot of discussions about how to run the site, what's in-scope and ...
9
votes
3answers
321 views

How do I participate as a new user in a community?

I've joined a community and read the rules. More than once even. I've lurked in the community for a while. Occasionally, I've poked my head out of a dark cave and even said a few things. I doubt they'...
10
votes
1answer
154 views

How can I save a dying wiki, as its user?

I'm a semi-regular user of a game-related wiki, and I've noticed an extreme drop of activity after a sequel to the game came out. I hoped it was temporary occurrence, and we'd start to get users back ...
48
votes
9answers
9k views

Underage but very valuable user on our site

One of the users (let's call him Adam) of a site I own told me that there is an underage user (let's call him Brian) on our site; the Terms of Service say that you have to be 18 years old to use the ...
10
votes
4answers
490 views

Is it ok to feed the trolls a little bit?

Background: My community is a web forum and two game servers. There are about 500 members that are active in the community. Last year one of my moderators found an external site that is solely used to ...
23
votes
4answers
507 views

Starting a community from scratch - how to create initial userbase?

I've seen this too many times. A new forum on some subject, with thirty or more sub-fora, great most of them with 0 posts, some with 2-3, one "welcome topic" running greetings from some 40 users the ...
12
votes
2answers
200 views

How does a mailing list compare with a web forum in terms of user engagement and retention?

A discussion-oriented mailing list I am (was?)1 on has had a recurring discussion about moving to a web-based forum. Those who favor the move argue that content is easier to manage, presentation is ...
3
votes
2answers
85 views

Judging the effectiveness of disciplinary actions, moderation principles and rules

Is there a magic ratio of Player Loss to New Players (or Active Players) that I should be looking for in a MMO Browser Game? How else could I gauge the effectiveness of Moderation Principles, ...
7
votes
2answers
140 views

Disciplinary action guideline for a game with chat

Given a basic set of rules for a MMO Text-based browser(& Android) game (attacks can be made every so many seconds and players can also buy auto attacks using both in-game currency or donate to ...
11
votes
3answers
114 views

Encouraging new user participation while critiquing their first posts

I have seen this scenario play out a few times where a new user kind of understands the idea and wants to participate, but doesn't understand the site rules or hasn't read them yet. Because of this ...