50 votes

How to say "We miss you, please come back!" properly?

Give them a reason. Just "I miss you" is boring and is ignored. Do you know why the people left your forum? Or are there any improvements since then? Maybe you changed your design or you ...
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  • 978
30 votes

How to say "We miss you, please come back!" properly?

I've found that the most successful way that's least perceived as spammy and annoying (meaning I won't stab you thru the internet for it, probably) is to send an update to everybody about a new ...
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  • 402
14 votes

How to say "We miss you, please come back!" properly?

I think it is perfectly fine to do, as long as: You have not said you wouldn't do this – at sign up stage, in your terms, etc. You allow a way within the email that is simple and clear to unsubscribe ...
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  • 331
12 votes
Accepted

How should a tech company communicate on Twitter?

Fortunately, you have an advantage here. By stating that you just want to appeal technical users, you don't have to break down everything on a non-technical level. This will make the communication way ...
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  • 3,795
12 votes

How can I keep up with my growing community

This is a problem all administrators/moderators seem to face and ultimately if your site keeps growing you won't be able to keep up. While the site is small you can effectively be both a user (...
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  • 6,595
10 votes
Accepted

Banned user tries to log in - show a "Banned" message or a generic "Can't Log You In"?

Aside: Having "worked" in online communities in the past as a volunteer moderator, please take my answer with the pinch of salt it likely deserves. 1 - When the user attempts to login Be honest! ...
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  • 216
9 votes
Accepted

How should one handle a foreign user with a desire to be constructive, but a severe inability to communicate?

Like already mentioned, try to give them an email. If you're worried about spam (a valid concern), you may want to set up an email account just for the game so you can send unicode. After that, there ...
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8 votes

How to say "We miss you, please come back!" properly?

It works best if you take the time to personalize the message with something that interests them. E.g. 'hey, this question "insert question about [topic]"' needs an answer and I thought you might be ...
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  • 379
8 votes

How to say "We miss you, please come back!" properly?

Can it possibly hurt? Not really. It may be perceived as spammy by some, but it will be perceived as a reminder of fun times gone by for others. If you can incorporate a new feature announcement of ...
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  • 5,993
7 votes

How to say "We miss you, please come back!" properly?

Another option is to draw them back into conversations that you believe they would be interested in. This is harder, but if you can evaluate the kind of conversations they participated in previously,...
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7 votes
Accepted

How can I create a community around my Twitch livestreams?

I have to disappoint you. You're asking the question regarding building up an audience. A lot of streamer and people who operate in the same business, e.g. youtuber, have the exact same troubles as ...
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  • 3,795
7 votes

How can I keep up with my growing community

First, congratulations on your growth! The next step is how to manage this growth. Take a step back and see what the community is doing in areas where you are not able to keep up any longer. Are ...
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  • 6,902
7 votes

How should one handle a foreign user with a desire to be constructive, but a severe inability to communicate?

However, recently, they have been frustrated when the users that generally help them are busy or not around, and would generally spam the game chat with the name of the person they're trying to reach ...
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7 votes
Accepted

How can I properly praise my leadership team?

A principle that applies in volunteer communities, online, and in the workplace is: be specific. Saying "thanks" is nice -- and if you can't do anything more, at least do that -- but as you've noted, ...
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6 votes

Moderator group events in real life

For a group of 20 or so, you're doing too much regulating. This has sense in a larger meeting (30+) but for such a small group, there should be more socializing and less of formal meetings. Push the ...
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  • 1,813
6 votes

How do I address cliquish behavior in a social dance community?

I used to be part of a weekly open dance group (renaissance dance). Two factors that were challenging for us were: Some people were there to dance; others were there to socialize. Among the people ...
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6 votes

Replacing Discourse and Slack with a single platform?

Discord seems to be tracking Slack’s development most closely in terms of modern and friendly UI. It’s free, which seems important to you, and if you use a bot I think you’ll get most of what you’re ...
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  • 131
6 votes

Replacing Discourse and Slack with a single platform?

I have found the winning solution to be integrating the chat platform with the discussion platform using either the relevant plugin for the discussion for, e.g. the Discourse chat plugin or some of ...
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5 votes
Accepted

Best way to improve communication among residents of a homeowners association?

I don't know about your community, but in many communities, official meetings and communications of a homeowners association for multifamily dwellings are regulated. This could include ample notice ...
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  • 1,800
5 votes

How can we plug a leak of confidential information?

If, as you've said, you've discussed this and everyone is apparently in agreement that the leaks should stop, but someone is still leaking information then you are beyond the stage when you can reach ...
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  • 6,595
5 votes

How should one handle a foreign user with a desire to be constructive, but a severe inability to communicate?

and idea might be to find someone who can speak the language a bit better than you / the translator or knows a possibilty to use alternative ascii-characters. since the game itself is FOSS, you could ...
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  • 324
5 votes

How to say "We miss you, please come back!" properly?

There's something I'm surprised other answers don't address directly. Use your content - content is king You're essentially re-marketing your site to what in relationship marketing might be called '...
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4 votes

How to say "We miss you, please come back!" properly?

Having this problem means that your community has room to grow, and in all honesty, all communities can benefit from this. Sending people "We miss you!" messages will get ignored unless ...
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  • 728
4 votes

"But I posted it on Facebook!" How do I get my community to use broader communication channels?

Can you assign someone the task of being the email-newsletter person? Ask this person to like the Facebook page, follow the right people on Twitter, Instagram, whatever, like the channel on YouTube ...
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4 votes

How do I address cliquish behavior in a social dance community?

The answer I think may depend on the type of social dancing. (My background is West Coast Swing, Blues, a bit of Lindy, NC2, C2S and some Salsa) I think I saw you mention in a comment that this is ...
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3 votes

Invoking the Streisand Effect - A community response?

One thing you could try is a pinned post (or similar) that greets new members when they go to make their first post that says something along the lines of: If you're here to discuss X then we ...
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  • 6,595
3 votes
Accepted

How do we better enable dialogue between new and core users on a wiki?

As a wiki, you naturally lack basic tools for short-term communication (live chats, shoutbox, etc.). Your main purpose is to provide information to various topics, therefore, you have discussions ...
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  • 3,795
3 votes

How should a tech company communicate on Twitter?

Most companies I've seen do well on Twitter use it up to three ways: make announcements and provide information (we're holding a public event; here's a blog/video/podcast about a recent thing we did) ...
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