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40 votes

How do you justify moderator actions that are based on secret information?

First, make sure you explain why the information is secret. If the community understands why certain information cannot be disclosed, they're a lot more willing to accept decisions based on that ...
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20 votes

Should moderators always be denoted as such to the community?

Before there were web fora/Q&A sites/etc, there were mailing lists and Usenet newsgroups, some of which were (are) moderated. On a mailing list or newsgroup there's generally no way to ...
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19 votes
Accepted

How do you moderate private communication channels?

How do you moderate private communication channels? Don't. Add a Flag as Offensive button to the receiving user's interface, and when they press it, you let a moderator read that individual ...
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  • 526
11 votes

Should staff need permission to feature posts?

Features are irreversible, so there is room for ABSOLUTELY NO MISTAKES. In the first instance I'd look at fixing this. Ideally nothing should be irreversible (I know that it's not always possible, ...
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  • 6,595
9 votes

Should moderators always be denoted as such to the community?

On an IRC server I use, the general suggestion about channel moderation is to not OP up (show mod status) until necessary. When a user joins the channel, he would typically just see the list of users ...
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  • 655
8 votes

Benefits of requiring users to attach their real name to their content

I believe users like the idea of anonymity on the internet. If your name is attached to a post, you're less likely to say something offensive. However, Google recently announced they no longer ...
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  • 6,902
8 votes

Should staff need permission to feature posts?

I see a few areas that need to be worked on in your situation I can't trust a lot of staff members. I think this is your biggest issue. Why can you not trust these people? If they are your staff ...
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  • 6,902
8 votes

How do you moderate private communication channels?

You don't monitor private communications. One of the moderators of Ars Technica had a post about how Ars handled the public compilation of Edward Snowden's posts on their forums. He notes the readers ...
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  • 6,902
7 votes

How do you moderate private communication channels?

Do not monitor private communication channels. The users will expect that only the recipient and themselves can read the message, and nobody else. Attempting to monitor these communications is an ...
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  • 655
6 votes

How do I mange a "Right to be Forgotten" request if I am based in North America, but user is European?

Legally, you can certainly ignore this request. In some circumstances, it's possible that hosting content that is illegal in Europe this would make it illegal to provide access to your site, which ...
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6 votes

Should moderators always be denoted as such to the community?

Should moderators have some sort of notation on their profile that indicates the user is a moderator? What reasons could a site have for keeping the identities of its moderators a secret versus ...
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  • 1,523
5 votes

How can we plug a leak of confidential information?

If, as you've said, you've discussed this and everyone is apparently in agreement that the leaks should stop, but someone is still leaking information then you are beyond the stage when you can reach ...
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  • 6,595
5 votes

Best method for a confidential "forum"

If you don't want to host the "forum" yourself, you might consider using a Telegram group. If you don't mind hosting it, there are all kinds of options you might consider: IRC (may be too ephemeral) ...
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  • 441
5 votes

Benefits of requiring users to attach their real name to their content

There is a subtle difference between anonymity and non-identifiability that people seem to forget. You can be anonymous on a web site (as far as the public is concerned) but still identifiable and ...
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  • 6,595
5 votes

Should moderators always be denoted as such to the community?

The main problem with not having a differentiation between non-moderators and moderators is that without that, it'd be much easier to impersonate one (especially if the site can have non-unique ...
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4 votes

Should moderators always be denoted as such to the community?

It depends what your paltform is. With the platform the culture changes. In irc it depends, which IRC-network you are using. In some of them, moderators ("operators") are usually marked with an @ or ...
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  • 978
4 votes

What should I do with a user that consistently posts other people's PII?

Basically you have 2 first place options: Continue as is: Con: takes time to deal with. Pro: keeps the member with no new hassles. Privately talk to the user: If they are at all reasonable they'll ...
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4 votes

How do you justify moderator actions that are based on secret information?

Let us answer the concern of the OP through considering the following points: Some people believe that some moderating actions should not be revealed because of some sensitive issues. However, there ...
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  • 341
3 votes

Benefits of requiring users to attach their real name to their content

I'd be surprised if linking your words to your official name has as much benefit as people believe. There have been several internet vigilante mobs that have taken to Facebook to express their upset ...
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  • 771
2 votes

What should I do with a user that consistently posts other people's PII?

What do your Terms of Use say? If your terms of use don't mention anything about a user's privacy or about non-users' privacy, you do nothing because it's not your problem. It's a scummy thing to post ...
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  • 6,902
2 votes

Is it a good idea to let a user view who's visited their profile page? Why or why not?

I think that a good way to handle this would be to let them see how many people visited their profile, but then have a setting where people can choose if they want their profile to appear on a list of ...
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1 vote

How can we plug a leak of confidential information?

I can't agree with @ChrisF on this topic. His idea is way to find out who is to blame and who is at fault. But it should be used as last action, not as first. It's legitimate to feed everyone a unique ...
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  • 3,795

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