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12 votes
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What metrics are helpful to describe the health of a community?

I'm pretty sure we will never know of a satisfying answer as this is a question every community manager or leader is concerned about. I'm also pretty sure that my answer won't satisfy you. Let's ...
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10 votes
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Does gamifying moderator action lead to undesirable behavior?

Moderators should not receive any "points" or "badgers" or whatever for destructive actions but for constructive ones. Destructive actions are: deleted post, banned an user and so on. Constructive ...
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  • 978
9 votes

Authoritative reference works on best practices in online community building

I am currently reading Building Successful Online Communities which is most definitely an authoritative resource for online community building. The book draws from academic research in social ...
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7 votes
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How do I identify spammers?

There are many technical tools that can be integrated with existing software. There are non intrusive methods (methods that don't require extra user interaction): Akismet has methods to integrate ...
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  • 6,902
6 votes
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What are some useful analytics based on comments/discussions?

I don't know of a tool that is easily integrated into many system. These types of analytic are built into each platform and the developers of each platform pick out important information for the most ...
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  • 6,902
5 votes
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How can moderators use web analytics data to help improve their community?

Analytics can be utilized to show areas that are doing well and areas that are doing poorly on your site. It is important to remember that the software is showing you numbers, not causes. The cause of ...
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  • 6,902
5 votes

Authoritative reference works on best practices in online community building

I can recommend the Art of Community as an authoritative reference work. The book is written by Jono Bacon, previously Github and currently Ubuntu's Community Manager at Canonical. The book is even ...
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  • 193
4 votes

Authoritative reference works on best practices in online community building

I also like the resources that are available on CMXHub and the Community Roundtable websites. If you want a group that really focuses on technical community building (like around Git projects/docs), ...
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  • 121
4 votes

How did you successfully introduce Slack and on-board your community?

How did you successfully introduce Slack and onboard your community? Successfully? Oh, gee. That's hard. Here are a few things I've learned along the way/things I would do if I could try it again: ...
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3 votes

Is there a better platform for online communities than Facebook Groups?

I strongly recommend Meetup. It is a great solution both for online and offline commmunities. About your requirements: It is very frindly and intuituve Supports multimedia Good search Supports ...
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3 votes
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Is there a better platform for online communities than Facebook Groups?

I would recommend using wordpress. We use it for a similiar project page. It's called optek Wordpress have thousands of plugins and support all sorts of media. It connects with social media, all ...
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3 votes

Does gamifying moderator action lead to undesirable behavior?

I would say no, gamifying moderation is not a good idea. Someone who is filling the duty of a moderator should not care about how many posts are deleted or how many users they ban or delete. That is ...
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  • 385
2 votes

How do I identify spammers?

One of methods for identifying automated spammers: create several 'textareas' for content entry, mixing up their names and holding the right one in some key. Hide the remaining ones through CSS. If ...
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  • 1,813
2 votes

What metrics are helpful to describe the health of a community?

I don't know if this is helpful as it may require you to get more software but thinking about this might. https://en.wikipedia.org/wiki/Centrality There are various measures of centrality for nodes (...
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  • 187
2 votes

How did you successfully introduce Slack and on-board your community?

@ anonymous-penguin -s advice is very good.. OP, you should follow these. We did follow a lot of these (not all), but looking back Slack/Discord wasn’t a good fit. I have been in 2 groups, where the ...
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  • 303
1 vote

How did you successfully introduce Slack and on-board your community?

I had a similar situation getting my organization to use Teams (a Microsoft knockoff), and other tools. And the key, I’ve found are Hero Users. Hero users are the people in a community that can ...
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  • 11
1 vote

Small web page with news and files

Have you tried Yahoo groups? https://groups.yahoo.com/neo Its not the most functional capabilities, but the other newer groups services, such as Google Groups, or Facebook groups would violate your ...
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  • 1,800
1 vote

How do I identify spammers?

There are multiple companies and sites offering various capabilities. For forums, I would employ something like Akismet to block spam posts, but you can also often find out whether an IP is regarded ...
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  • 557

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