Questions tagged [user-retention]

User retention is the process of keeping users involved in your community. Successful user retention starts at the first interaction with the community and continues through all future interactions.

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8 votes
3 answers
110 views

How can I transition a mostly physical community in a mostly virtual or hybrid one?

Due to current events surrounding the coronavirus pandemic, physical meetings are prohibited and can be punished, severely, in the country I live in. We are an organised service club. Normally, we ...
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18 votes
3 answers
499 views

How to retain new users on a Q&A site effectively?

On a Q&A site I co-moderate on the Stack Exchange network, sometimes we see a brand new user asking a good question, and another brand new user posting a good answer. I don't know where they're ...
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  • 771
6 votes
0 answers
24 views

How can I maintain user engagement/interest during "off weeks" for a weekly podcast?

I help run the social media for (and am a player in) a weekly Dungeons & Dragons 5th edition actual-play podcast set in a homebrew campaign setting of the Dungeon Master's own creation. We ...
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  • 277
10 votes
3 answers
223 views

How to bring people only "interested" by an event to come to it?

I am organising swing dancing parties in a big city in UK. It used to be free and hosted inside a house. It brought around ten people at each event. We mostly communicate on Facebook. The reached ...
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7 votes
2 answers
113 views

How to encourage members to engage with the group?

My friends and I created a Facebook group for programmers and alike. Its aim is to have members asking questions and others answering them. As well as a source for programming related articles and ...
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4 votes
2 answers
45 views

How do you encourage members to take initiative/remove or correct problem behavior?

I have been running a online mastermind/accountability group for a while. It’s a small group, with some people really doing well in the real world. And a few others who are trying to “leech” off of ...
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  • 303
10 votes
2 answers
98 views

Best practices to promote a private beta SE site

I'm one of the more avid users of the emerging Internet of Things Stack Exchange. With the holidays our private beta has gotten a bit long and we are struggling a bit to re-engage with the pre-holiday ...
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  • 203
9 votes
2 answers
88 views

Does paying volunteer moderation teams make the team and community more effective?

I recently got an invite to Imzy. After a bit of research, I found a few articles about the site and was surprised to see that the platform supports "tipping" users and moderators. Imzy is a new ...
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7 votes
2 answers
180 views

How effective are popularity contests as a way to recruit and build community membership?

Imagine a community one of whose activities is running contests where the winner from a set of finalists is determined by popularity (i.e. most votes). A feature of these popularity contests would be ...
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  • 173
8 votes
1 answer
97 views

Deleting Forum Registrations of Users Who Never Log In

I am in the process of cleaning up the user database on a forum. A small percentage of registrations basically never perform any actions and never come back after registration. What is the general ...
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  • 427
8 votes
1 answer
76 views

How do we better enable dialogue between new and core users on a wiki?

I'm an admin on a meaningfully popular wiki that's been around a long time - We've a steady inflow of users and content, as well as a small, but loyal, core admin/userbase. Our wiki subject requires ...
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18 votes
3 answers
812 views

What is the best way to recover from a massive dip in community involvement?

We made a policy change last month. It seems many users didn't like such a change and have started migrating away. It started with a few highly respected members giving "Good Bye" speeches. Then ...
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16 votes
2 answers
132 views

How do I start an active userbase for a tag in on a question and answer site (like Stack Exchange)?

I like to code in AS3 (ActionScript 3) in my spare time. My code quality is okay, but because I write most of the code after work or in weekends when I'm tired, I make a few mistakes. I'd like to be ...
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  • 385
6 votes
2 answers
130 views

Reducing sign-up as a barrier to entry

I've been running a community forum for a while now. I'm having trouble attracting members who actually contribute. How can I get people to take that plunge and sign up? I'm using phpBB and I'm ...
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  • 375
5 votes
1 answer
71 views

User Engagement on Q/A websites

I have developed question/answers website like Stack Overflow. I want to know, how did Stack Overflow keep users engaged in the initial stage (when there were only around only 500 users)? I consider ...
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  • 151
15 votes
2 answers
136 views

How can we retain users who came for a special event?

My Stack Exchange community has a special event that runs for about two weeks per year. During this event we get a lot of new questions with clever answers and a lot more visitors. It's, basically, ...
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17 votes
1 answer
223 views

How to handle "drive-by" users on a Stack Exchange site?

On the Stack Exchange community that I moderate, we have a lot questions from new users who ask a question, get a response, and then leave right away. It seems to be hurting the quality of our ...
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  • 171
15 votes
1 answer
105 views

How do I encourage people to engage in a community that is not Facebook?

I have seen a couple of instances of strong web communities (one on ning, one on heaven-knows-what forum software) stagnate and die because everyone is reinventing the wheel with groups on Facebook. ...
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13 votes
1 answer
144 views

How do I restart a community without losing the trust of the target audience?

Imagine your community has gotten into a mess, it simply does not work anymore due to mistakes, wrong decisions, and wrong turns taken in the past. But the general idea and concept of the community ...
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  • 1,480
36 votes
3 answers
1k views

Detecting and preventing hostility to women?

Background: I participated pretty heavily in a topic-centered online community. I joined soon after it was created, so there were a lot of discussions about how to run the site, what's in-scope and ...
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11 votes
3 answers
341 views

How do I participate as a new user in a community?

I've joined a community and read the rules. More than once even. I've lurked in the community for a while. Occasionally, I've poked my head out of a dark cave and even said a few things. I doubt they'...
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  • 111
61 votes
8 answers
4k views

How to say "We miss you, please come back!" properly?

According to my forum statistics, I have a large number of users. In actuality, I have a fraction of those users that are active. I'd like to send a "We miss you, please come back" type message to ...
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11 votes
1 answer
168 views

How can I save a dying wiki, as its user?

I'm a semi-regular user of a game-related wiki, and I've noticed an extreme drop of activity after a sequel to the game came out. I hoped it was temporary occurrence, and we'd start to get users back ...
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  • 617
51 votes
9 answers
10k views

Underage but very valuable user on our site

One of the users (let's call him Adam) of a site I own told me that there is an underage user (let's call him Brian) on our site; the Terms of Service say that you have to be 18 years old to use the ...
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  • 1,313
11 votes
4 answers
533 views

Is it ok to feed the trolls a little bit?

Background: My community is a web forum and two game servers. There are about 500 members that are active in the community. Last year one of my moderators found an external site that is solely used to ...
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24 votes
4 answers
607 views

Starting a community from scratch - how to create initial userbase?

I've seen this too many times. A new forum on some subject, with thirty or more sub-fora, great most of them with 0 posts, some with 2-3, one "welcome topic" running greetings from some 40 users the ...
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  • 1,813
13 votes
2 answers
227 views

How does a mailing list compare with a web forum in terms of user engagement and retention?

A discussion-oriented mailing list I am (was?)1 on has had a recurring discussion about moving to a web-based forum. Those who favor the move argue that content is easier to manage, presentation is ...
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4 votes
2 answers
95 views

Judging the effectiveness of disciplinary actions, moderation principles and rules

Is there a magic ratio of Player Loss to New Players (or Active Players) that I should be looking for in a MMO Browser Game? How else could I gauge the effectiveness of Moderation Principles, ...
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  • 678
8 votes
2 answers
155 views

Disciplinary action guideline for a game with chat

Given a basic set of rules for a MMO Text-based browser(& Android) game (attacks can be made every so many seconds and players can also buy auto attacks using both in-game currency or donate to ...
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  • 678
13 votes
3 answers
132 views

Encouraging new user participation while critiquing their first posts

I have seen this scenario play out a few times where a new user kind of understands the idea and wants to participate, but doesn't understand the site rules or hasn't read them yet. Because of this ...
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  • 385
25 votes
5 answers
201 views

How can I encourage and promote community moderation?

One of the struggles I have found with having elevated moderator abilities in a small community moderated site is the risk of other members growing used to the fact that moderation is already "taken ...
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  • 778