Monica Cellio
  • Member for 7 years, 6 months
  • Last seen more than 2 years ago
Underage but very valuable user on our site
24 votes

I agree with this answer but want to add some nuance. You presumably had a good reason to set an age limit, and you are worried about backlash from your users if you remove it. What is their concern?...

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The community is calling for a specific user to be suspended, but I don't feel they deserve the suspension. How do I handle the situation?
Accepted answer
24 votes

Consider these two points: If you let the community decide who gets kicked out, you have a popularity contest or mob rule. If your site has moderators, it's because they have been entrusted to care ...

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Should moderators always be denoted as such to the community?
20 votes

Before there were web fora/Q&A sites/etc, there were mailing lists and Usenet newsgroups, some of which were (are) moderated. On a mailing list or newsgroup there's generally no way to ...

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Conflict between two users, which ignoring didn't solve
17 votes

I've been in your shoes and I've also been the moderator trying to resolve such issues between other users. Here's what I've learned: For the targeted user: if the comments are inappropriate per the ...

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How can you prevent 'rule creep' when moderating a community?
15 votes

If you make rules to address every situation that comes up, you'll be making rules forever (because users will keep coming up with new ideas) and then you'll end up with a large, unmanageable pile of ...

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Should a mod step in if a user is being argumentative with the community?
Accepted answer
15 votes

According to your description, these activities are harming your site. Your first duty is to your community, so yes, you should step in. You have rules, which he has not broken, and you probably ...

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How can a community protect itself from a single user intent on misrepresenting the community?
14 votes

You can't do much about this, and the degree to which you respond should be tied to how "related" your site is with the ones where he's doing the maligning. I'm going to talk here about: when to ...

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How to deal with a user who deliberately posts answers as comments to evade changes of reputation?
13 votes

The user [...] insists on his "right to comment" There's your problem right there. Unless you have rules to the contrary, users do not have the right to post anything they want on your platform. If ...

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Ending a community with dignity?
13 votes

I think this depends on the degree of inter-user interaction your community has. At one end of the spectrum, consider a mailing list that tends to focus on solving specific problems, where the ...

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How do I complain to Stack Exchange about one of its communities?
Accepted answer
12 votes

The first place to raise concerns about something that happened on a Stack Exchange site is on that site's associated meta site. Meta is for questions about the site, including: How is (this closed ...

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How can a leader set expectations for response times to flags?
Accepted answer
12 votes

On managing user expectations, I've seen a related problem on a site I moderate; with three moderators (who are active but all have "day jobs" too), flags can hang around for a few hours. We've had ...

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I have amplified an issue - How do I de-escalate?
Accepted answer
12 votes

From what I've seen (primarily on Stack Exchange), there are a few relevant factors: Velocity If you've just broken up a rapid-fire back-and-forth, where responses are coming in close to real time, ...

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When is it acceptable to single out a user?
Accepted answer
11 votes

You are talking about a situation where the problem behavior happens in public and during the meeting. So you risk embarrassment with the reprimand, but not by revealing the problem behavior -- ...

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Forum war because of a new rule and a banned user
Accepted answer
11 votes

There are two basic approaches you can take, the friendly talk and the big stick. They are not necessarily exclusive. The friendly talk With this approach, you post something like the following to ...

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Finding a new Mod after a rogue Mod damaged the system
Accepted answer
11 votes

You have a few challenges: Re-earning the trust of your users: Your users are hurt and suspicious because of what happened. You've undone what you can, but there are lasting effects. As with any ...

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Our board has swindled us. Nobody has trust in other team members anymore
Accepted answer
10 votes

Ouch. You have a few problems here: Recovering the misappropriated funds. I assume you are already pursuing legal remedies here. Figuring out what was broken in your governance that allowed this to ...

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How do I discourage complaints from gamers that feel better players are "hacking"?
10 votes

The response you're using, while accurate, can sound like you are making excuses. You're not, but the complainer thinks you are. What the complainer most needs is not your word (which he apparently ...

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How to block an anonymous troll other than by IP(s)?
Accepted answer
10 votes

These ideas are drawn in large part from Stack Exchange and partly from anti-spam techniques. Filtering If there are patterns in the trolling, you could take a page from automated anti-spam measures ...

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How do I participate as a new user in a community?
10 votes

You've said you know the topic (i.e. you're not a newbie to the field) but you don't feel you're an expert. And you're reluctant to participate with people you don't know, perhaps (I speculate) out ...

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How can I effectively moderate a something that's not yet a community, and prevent it from abuse, while maximizing normal user experience?
Accepted answer
10 votes

One option you haven't listed yet is invitations. These were used in the early days of LiveJournal and Gmail (among others) to control growth; they're also used (though easily bypassed) for Stack ...

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Is it productive to ask for more examples when someone is complaining about your moderation?
10 votes

I've been in this situation and also seen it arise on sites where I'm a user. In my (anecdotal) experience, if there is a single example all you can do is to address the specific case and say ...

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How to handle a user reposting a deleted message?
Accepted answer
9 votes

It's best if, when deleting a message, a moderator explains why to the user, but sometimes that doesn't happen for whatever reason. The real opportunity for the moderator to change the course of ...

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How can I get more users interested in the future of the site, not just in the content now?
Accepted answer
9 votes

I recommend a two-pronged approach: Choose the issues that are most important to get broader input on and publicize those in whatever general ways are available to you -- links in newsletters or blog ...

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The forum deleted a post without saying why
8 votes

Anybody can set up a forum using whatever rules that person wants. There is no overall authority over forums. Forum owners are bound by the laws where they and their servers live (for example, laws ...

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What is the best way to recover from a massive dip in community involvement?
8 votes

Patreon, a crowd-funding community for individual creators of all types, recently had a controversy like this. They announced that they would now start charging patrons -- the funders -- credit-card ...

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How can I properly praise my leadership team?
Accepted answer
7 votes

A principle that applies in volunteer communities, online, and in the workplace is: be specific. Saying "thanks" is nice -- and if you can't do anything more, at least do that -- but as you've noted, ...

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Decision by consensus vs deciding by yourself as the leader of a group
7 votes

For lower-impact decisions, like setting a deadline for something or (for a local community) choosing a restaurant for our informal get-together, I usually announce a plan barring objections: I'm ...

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Best practices to promote a private beta SE site
Accepted answer
7 votes

I see that your site is now in public beta, but since you asked about private beta I'll talk about both phases. I've been involved in the private-beta phase of a few Stack Exchange sites, and what I'...

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Should I remove a user that broke our guidelines in one thread from being able to comment on it anymore?
Accepted answer
7 votes

You have a user who is commenting inappropriately. If you prevent him from commenting then you solve your problem at the cost of any constructive comments he might have posted. You seem reluctant to ...

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What should I do if users on a related site continuously attack and misrepresent our community (including accusations of criminal intentions)?
7 votes

To this good answer I would add: consider creating a page on your site where you (dispassionately) lay out the facts. Don't name the other site (why give them publicity?) and don't get into "they ...

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