Monica Cellio
  • Member for 7 years, 6 months
  • Last seen more than 2 years ago
How much effort should be put forth in directing new users who post without familiarity?
Accepted answer
7 votes

Your first option, silent deletion, will certainly not encourage the user and seems likely to send him away. The best you can hope for there is neutral -- he posts again, either because he's ...

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How can I discourage a behavior without drawing attention to it?
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7 votes

As a moderator on Stack Exchange I've used both of the following approaches. (Your site, of course, might not have the same feature set as Stack Exchange, but with luck you have some analogues.) ...

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How do I address cliquish behavior in a social dance community?
6 votes

I used to be part of a weekly open dance group (renaissance dance). Two factors that were challenging for us were: Some people were there to dance; others were there to socialize. Among the people ...

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How can I prevent the abuse of the reporting feature?
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6 votes

I've been a moderator on Stack Exchange for a few years and have watched flag-handling evolve there. Here's what I've learned from that so far. Once upon a time, SE had a flag ban -- if too many ...

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Reducing sign-up as a barrier to entry
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6 votes

One way to reduce the cost of entry is to not make people create yet another username/password pair that they're going to have to remember (and that you're going to have to manage and keep secure). ...

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How to handle user whose heavy participation causes minority of bad contributions to be a drain on moderator resources?
6 votes

This answer covers some important points based on an assessment of the user's ability to learn. This answer is intended as a supplement to that one. It sounds like you still consider the user to be ...

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How can I recognize a user on dynamic IP evading ban?
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6 votes

For every technological approach you can come up with, a determined user can come up with a way to evade it -- new browser, security/privacy-related browser plugins, fake credentials, and so on. I ...

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How to handle immature and underaged users?
5 votes

You are trying to balance between providing a suitable community for your well-behaved users and giving users who might not yet know appropriate online social norms a second (and third and fourth...) ...

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How can I measure the quality of the decisions moderators make at scale?
5 votes

At the kind of scale you've described, you're always going to have some variation. And if it's a worldwide site with participants from many cultures, that complicates things -- I've seen flags I didn'...

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Can I use data from public Google Docs file to seed my new site?
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5 votes

Here are some factors you should consider: License: You said you didn't see a license, but the absence of a license doesn't mean it's free to use. It means you need to look harder. (Reviews are ...

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What are some strategies for spiteful users?
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5 votes

I use my real name online and am thus findable, too. I haven't received the levels of harassment that you're getting, but disgruntled users have hunted me down to be abusive a few times. My ...

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How to increase social coherence in a community with high renewal rate?
5 votes

100 people with high turnover is getting too big for people to think they can know everybody. I saw this when I was in college with a local organization that had lots of college-age members (though ...

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Does a big mailing list produce posts of lower quality than a few small ones?
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5 votes

The way you create smaller categories on an email list is to create other email lists, since the technology for email lists is pretty basic (send message, distribute to all subscribers). You might ...

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How are you finding/managing/handling outdated content?
Accepted answer
5 votes

If your platform offers tagging, use it. Tag by version and by feature (if the post is about a particular feature) and by platform if you support more than one. (Even if you intend them to be the ...

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Why use mailing lists instead of forums?
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4 votes

Mailing lists and forums make different things easier or harder, so there's no global "right" choice. Which to use depends on what you're trying to use it for. Advantages of mailing lists: Push, ...

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How can I get experienced users to ask more questions?
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4 votes

As others have noted, experts may feel they have fewer questions to ask. They don't necessarily actually have fewer questions, but they may feel the audience for some of their questions is too small. ...

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How can I organically make sure that interested folks are included in volunteer tasks?
Accepted answer
4 votes

In my experience the best volunteer growth comes when the situation is attacked from multiple angles: The usual suspects should be encouraged to help draw more people in. Yes, Sue is an excellent ...

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what to do with proven moderator preference on supposed open-to-all political forum
4 votes

Be glad that you only invested four days in that site. Unfortunately, if things are as you described, then the site (or at least that part of it) is founded on misrepresentation, willingly endorsed ...

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How to celebrate an online community's anniversary (games etc)
3 votes

The first question to ask yourself is whether you're looking for something synchronous or asynchronous. You have a worldwide user base, so a scheduled event (party at UTC 20:00 or whatever) is going ...

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How to deal with useless comments on popular posts?
3 votes

We have this problem a lot on a site I moderate (The Workplace, on Stack Exchange). We have some tools in our toolbox that might or might not be available on other sites -- fair warning. First, I ...

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Appropriate way to deal with a strong willed political expert
2 votes

The first thing to try is for somebody to take him aside, go get coffee or something, and talk about how this village board has run, successfully, for decades. His enthusiasm is appreciated but could ...

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What are techniques that encourage new members to familiarize themselves with community guidelines?
2 votes

In addition to asking them in comments and providing contextual warnings, it's important to give them relevant information in digestible chunks. Nobody but your most dedicated users is going to read ...

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