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user98085
  • Member for 10 years, 4 months
  • Last seen more than 10 years ago
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Judging the effectiveness of disciplinary actions, moderation principles and rules
I feel like this borders on off-topic/Game Design more than community building.
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How do I deal with users complaining after my forum/site/chat was down for reasons beyond my control?
I did post this as a comment for a reason. Of course it doesn't always apply - but any time you know in advance that there might be downtime, let your users know what's going on ... preferably in as much detail as possible.
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How do I deal with users complaining after my forum/site/chat was down for reasons beyond my control?
See last paragraph of my answer: Tell your community in advance, to mitigate the complaints.
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