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A popular, yet divisive user is running in a moderator election. The user, while having a strong record of participation in the site, is problematic in that they frequently disagree with existing moderator practices, harrass users who do not understand site policy, and generally cause drama.

As moderators, being seen to actively prevent the user from being elected could be disastrous. What can be done to protect the community from a moderator who could seriously unbalance the existing moderator team?

4 Answers 4

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As the site administration, you reserve the right to not accept a moderator's nomination even when community consensus is achieved. After all, it is your community, and in addition to that of the community, it is your trust that must be earned.

Moderators are delegates of the site's administration to handle the community. Personally, I wouldn't accept the nomination of a user I don't trust.

There is also always the option of accepting the user's nomination, but also making sure he understands full-well that his personal personal views come last when it comes to moderation issues with the site, otherwise his moderator status can be revoked.

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    How do you deal with the fall out caused when this popular user's nomination is rejected?
    – Andy
    Commented Jul 30, 2014 at 22:23
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    I'm sorry, but I have to say that this answer isn't quite right. In a way it is indeed "your community", but saying that to your users is one of the quickest way to alienate them. Furthermore, not giving an actual relevant reason for an unpopular decision you make, does the same thing. Using the "We reserve the right to (...)" line should only be done when the reason is very confident, and there is no way you can explain it in a better way. I'm sorry, but I really hope that people will not follow this answer's advice.
    – Lee White
    Commented Aug 1, 2014 at 6:29
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It is a bad idea to fall back on the "We reserve the right to (...)" phrase that administrators tend to use. This should be a very last resort, when your reason is absolutely confidential, and there is no way to explain it correctly. So while Madara Uchiha's answer is useful for some cases, usually you will want to tackle this issue with more tact.

There are several "excuses" that you can use for the user's rejection, which are much more honest and to-the-point, and I think this one is the best solution with the kind of person that you are describing:

"We have reason to believe that this person's personality would clash with the other team members."

This is something you can use for the "popular yet bothersome" kind of person. If they're popular, your users will know that they have a knack for being involved with drama. So even if you don't literally mention the drama, almost all users will understand what you are actually getting at. Users who don't know this particular person, will see this as a perfectly acceptable reason.

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    If they are popular and being prevented from joining the election, how do you deal with the fall out caused when users see this popular person being rejected?
    – Andy
    Commented Jul 30, 2014 at 22:24
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You may accept the user as a moderator if he is really popular. Maybe you are able to give him not all moderation power but some. Explain clearly, you set the rules of his work. If you see, that he accepts your moderation practices and follows them, you may increase his power. In addition, you set a clear deadline of his probation.

Nevertheless, if you can't accept his past behaviour and you're not thinking, he will change, you shouldn't promote him.

In addition, ask yourself why he is so popular and what are the reasons of your community. Maybe this may inspire you to change some of your own rules and practices.

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First off, let me put a point which opposes a common presumption in the other existing answers. The OP notes

As moderators, being seen to actively prevent the user from being elected could be disastrous.

From that it should be apparent that the OP is seeking how a moderator, rather than an administrator, should act in the situation in question.

Anyway, regarding the issue of the OP, following the following points should not be a bad idea:

  • The user in question is described, by the OP, as "problematic" partly because he/she "frequently disagree with existing moderator practices." However, disagreement over community norms/practices is not only a drawback but also an advantage for a community to thrive. So that should not be considered as a weakness for one as a prospective moderator, but as a merit.
  • The user is also described as "harassing users". If this is so, why did the moderation team not take effective disciplinary actions about the user so that he/she would have stopped such misbehavior, regarding that in a healthy community harassing members is a blatant instance of violation of the code of conduct? The remaining possibility is that the harassment claim is not fair and factual, so the moderators need to improve their view on the user's behavior. Moreover, there is some inconsistency in the OP's description of the user: How, in a healthy community, would a problematic member harassing others become popular?! In a healthy community no such member becomes popular. If the community is unhealthy, one should leave it as soon as possible.
  • From the picture depicted by the OP, it seems that the moderators and the user have opposing attitudes toward the ways the community should be moderated. In communities it often happens that a group of like-minded people comprise the moderation/management of the community so that those who have attitudes far more different from the moderation mainstream are usually regarded as "problematic" by the community governors; in fact, such people are so immersed in their mainstream that they (unconsciously) believe that their moderation decisions/actions are undoubtedly the best ones and so opposing attitudes must be frivolous. However, history has shown that in many cases opposing ideas have been the best, so some revision of the moderators' view might be needed. Moreover, the "popularity" of the user might signal that there are some community members disagreeing with (most) moderator practices. So having the user as a moderator might make the moderation team more balanced, which would likely bring more trust in the moderation team to the overall community.
  • It should be noted that election is an integral part of a community governed by the people; in such communities one of effective ways members can express their attitudes about how their community should be governed is electing officials supporting their views. So depriving certain member(s) of being elected as a moderator would be considered unacceptable by (most) community members supporting the democratic nature of the community.

Lastly, noting the points mentioned above, let us have an explicit answer to the main concern of the OP, namely,

What can be done to protect the community from a moderator who could seriously unbalance the existing moderator team?

The answer is now clear. There would be no risk and threat to the existing moderation team and the overall community in the case of a user unbalancing the moderation team being elected as a moderator. It is entirely natural (and indeed constructive) to have utterly different opinions in a team governing a community, like a democratic parliament comprising (opposing) political parties. Nonetheless, final decisions made through some well-defined mechanism, say, a voting process, will be considered as unanimous outputs; if need be, such a mechanism could be triggered, and/or new elected moderators should be requested to follow it.

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