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Results tagged with conflict-resolution
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user 127
Questions about how to handle conflicts between members of a community (users, moderators and other fractions within a community).
16
votes
3
answers
438
views
I have amplified an issue - How do I de-escalate?
As a moderator or community manager, I step in when users are almost gutting each other. They are being rude, flinging insults or passive-aggressive snark at each other. I try to calm them down by pu …
- 1,356
10
votes
2
answers
118
views
How to handle overzealous fellow moderators?
A moderator team I was on a while ago had rather clear rules and procedures set up. However, rather than fulfilling the spirit of the rules, and evaluating the available options, some of the moderator …
- 1,356
2
votes
How should a moderator team handle a user who has a personal grudge against one of the moder...
Publicly questioning staff decisions is usually an offence that gets its own section in the rules/code of conduct. The reason is simply that this behaviour is disruptive and flies in the face of tryin …
- 1,356