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For questions primarily about user behavior, including reactions to moderator decisions and other actions they take within the community.
3
votes
How to handle users who contact moderators offsite?
I had this very situation arise on the Pets site... Tricky.
Ultimately, the approach I took was it was okay to email me for general chatter, they were interesting to chat with, but that any and all s …
5
votes
What are reliable indicators that a user is trolling rather than an uninformed or frustrated...
Tone is always quite difficult to convey in text-based communications and the short comment system here makes that even more challenging. Nevertheless, the patterns I've found tend to involve repetiti …