Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative team when the rest of the team agreed the action take should not have been suchtaken.
Predictably, certain users on the server began crying 'mod abuse' and making complaints.
What's the best way to approach situations like this, where the community is convinced the moderators are being abusive, when the action taken was not warranted? Reversing the action seems like a start, but a way to diffuse the uproar seems a little harder to manage, particularly when mistakes are not regularly being made by a single person or group.
