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23 votes
3 answers
287 views

How do you handle community backlash over an incorrect action taken by a moderator?

Sometimes people on the team make mistakes. As an example, I used to moderate a video game server, and on a couple of occasions, users were banned/suspended by individuals from the administrative ...
Buns Glazing's user avatar
19 votes
4 answers
297 views

My community has just had a major, divisive fight; how can I as a moderator move it forward?

My community has just had a major fight, with prominent, long-term contributors weighing in on both sides with much heat. Several key people have left in anger, the issue they were fighting over ...
Monica Cellio's user avatar