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14 votes
3 answers
156 views

How reasonable is it to hold chatbot authors accountable for their bots' behavior?

In a non-Stack Exchange online community, there is a chatbot that runs with the permission of the administrators. The primary purpose of the bot is to analyze the posts of others and suggest helpful ...
Robert Columbia's user avatar
6 votes
2 answers
159 views

Several communities on one platform. How can moderators adjust the behaviour of a new user from a different community who has just joined my site?

We have a network of 100+ Q&A sites. A user active elsewhere on the network joins a new community and starts posting non-friendly answers and comments. A moderator contacts the user. The user ...
Nicolas Chabanovsky's user avatar
8 votes
1 answer
139 views

How to handle a user who violates some rules in a way allows the user to save face while stopping bad behaviour?

Imagine that we have a Q&A website. A very active user of the site violates some rules (for example, creates a puppet account). Moderators agree that there is a problem, but they don’t want to ...
Nicolas Chabanovsky's user avatar
15 votes
3 answers
341 views

How cooperative should a small site moderator be towards a drama queen?

Moderators have thankless tasks including intervening in existing conflicts, or also enforcing rules users were not aware of. Of course, users are unpleasantly surprised at such intrusions, and not ...
rumtscho's user avatar
  • 929
13 votes
4 answers
234 views

How do you deal with users that don't break the rules, but are always walking the line?

We had several users that tried very hard to walk just above the line of breaking the rules and not actually break them. How should they be handled?
juan's user avatar
  • 709
13 votes
3 answers
132 views

How do you handle moderation with early stages of a community?

With small and starter communities, many feel like it's painful to suspend or even warn offending users, because the community is small and there aren't many people as is it on it. How do you ...
Madara's Ghost's user avatar
20 votes
2 answers
210 views

How should issues with which the moderators have no expertise be dealt with?

If a small group of moderators is moderating a large group of experts, it is inevitable that issues occur relating to small areas of expertise which do not fall within those covered by the moderator ...
Tom Medley's user avatar
  • 1,081
20 votes
3 answers
331 views

How should I deal with an active and important community member who is overly concerned with their self-importance?

How should I deal with an active and important community member who is overly concerned with their self-importance? Some may go so far as to label this behavior a "god complex". This member believes ...
jcolebrand's user avatar
  • 1,023