31 votes
Accepted

Handling user who is brilliant but disruptive

The problem here is two fold. Firstly "too PC" is very subjective and going from completely open to having any sort of community guidelines might be "too PC" for some people, X in particular from the ...
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  • 1,446
31 votes
Accepted

How to deal with a stubborn person who thinks they are perfect?

Just because someone is older or more educated that doesn't mean they will be right, or know better that someone younger with less education. She probably sees things that way. Also sometimes people ...
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  • 681
25 votes

Should punishment be recursive?

I usually ignore these kinds of messages, as they are written in the heat of the moment. A user's response at the beginning of a suspension isn't as important as their response at the end. If they ...
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24 votes
Accepted

The community is calling for a specific user to be suspended, but I don't feel they deserve the suspension. How do I handle the situation?

Consider these two points: If you let the community decide who gets kicked out, you have a popularity contest or mob rule. If your site has moderators, it's because they have been entrusted to care ...
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21 votes
Accepted

How should issues with which the moderators have no expertise be dealt with?

Moderators wear many hats but their main role is to enforce community standards. That's not quite the same role as dispute mediator, because not every dispute between users is going to violate ...
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  • 1,523
19 votes
Accepted

User complains that their freedom of speech is violated

People generally are confused about the nature of a website. They see that it is something they can just freely enter from anywhere and assume it is public, but a store is a better comparison. You ...
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  • 5,993
19 votes
Accepted

How to deal with an online griefer that I know in real life?

It's always a bit tricky when you have a situation where real life and online life cross. Fundamentally, you have to decide which matters more, the real life situation or preventing the problems ...
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  • 5,993
18 votes
Accepted

What should I do with a user pretending to be a moderator?

If you, as a moderator, have the ability to change the user's display name / profile picture, simply do so. Otherwise, you should contact/notify Henry in some way, and try to tell him to stop the ...
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  • 638
17 votes

What are reliable indicators that a user is trolling rather than an uninformed or frustrated legitimate user?

It's often difficult to detect a genuine troll from a confused user. As @AffableGeek stated it's best to give the user the benefit of the doubt at the start and treat them as if they are a new user ...
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  • 1,446
17 votes
Accepted

Any reason why 'ignore' function shouldn't be thorough?

One of the main reasons for this, is that hiding certain posts will give the ignoring user a clouded view on the conversation. This is actually counterproductive. Some posts will be missing, and the ...
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  • 595
17 votes
Accepted

Why is the League of Legends community so toxic?

You picked a game that is infamous for its toxic and impolite community. Amongst other genres, the MOBA genre itself has a problem with unfriendly communities, it's not just an issue which occurs to ...
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  • 3,795
16 votes

How should I handle a rude user on a very formal forum?

This depends largely on the nature of the issue. If he is being rude to other users, keep things professional and explain to them, through the most private channel available to you, that his rudeness ...
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  • 5,993
15 votes
Accepted

How can moderators prevent an 'in-crowd' forming?

The best way to do this is to include everyone in stuff and not show favoritism towards old users. When a old user posts crap, treat it like crap, regardless of who wrote it. If someone becomes an ...
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15 votes

Handling user who is brilliant but disruptive

I answered a similar question on The Workplace about talented but disruptive employees. My answer there (and here) is that you need to weigh up the benefit of having the the talented person on board ...
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  • 6,595
14 votes
Accepted

How can I deal with a user harassing me off-site?

First piece of advice when contacted in such a way - ignore it. Don't respond positively ("I'm sorry you feel that way") or negatively ("get lost, idiot"). Don't feed the trolls. And also you don't ...
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  • 476
13 votes
Accepted

Should punishment be recursive?

No, punishment should not be recursive. You're moderating on behalf of the community and the user's participation in the community, not based on what venom they spew at you in private. How you handle ...
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  • 633
13 votes

How do you deal with a back-seat moderator?

Fundamentally, such a situation is no different from any other abusive user, moderator or not. If the user is being respectful in their actions, there is no problem and they may even be a decent ...
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  • 5,993
13 votes
Accepted

How to handle repeat offenders — and how to rein in fellow moderators?

Offer to handle that user yourself Work double-plus hard to create positive interaction Point out the positive interactions to the other mods Offer to Handle the User If other mods can't keep a cool ...
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  • 466
13 votes

How to deal with a user who deliberately posts answers as comments to evade changes of reputation?

The user [...] insists on his "right to comment" There's your problem right there. Unless you have rules to the contrary, users do not have the right to post anything they want on your platform. If ...
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13 votes
Accepted

How can the community be rescued, after a very harmful problem-user has managed to split the moderator/administrator team?

Explain the other admins/moderators why. If you (and the moderators who agree with you) take action without agreement of the others, it will be harder to become one union again, and you'll keep being ...
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  • 1,313
13 votes
Accepted

What to do when I as a moderator feel abused by a member?

If there other moderators on your site get them involved and let one of them sort it out. As soon as you are involved in this way you should take a step back and do nothing else until the situation is ...
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  • 6,595
13 votes
Accepted

How do I deal with online trolling/harassment in video games?

This is something that I deal with a lot. For the sake of clarity, I primarily play the following games: League of Legends (stopped playing after S4 ended) World of Warcraft Payday 2 (stopped playing ...
user avatar
12 votes

What are reliable indicators that a user is trolling rather than an uninformed or frustrated legitimate user?

To me, one always starts with the benefit of the doubt: I assume the user is confused, and offer guidance. The answer to "what is the indicator" hinges solely on the response. If the user is ...
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12 votes
Accepted

What Is The Point of Temporary Bans

Banning, generally, comes with levels of severity. A temporary ban is useful to help calmer heads prevail. The idea behind it is a short period where the user can step away, take a deep breath, and ...
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  • 6,912
12 votes

Why should trolls not be fed?

I would suggest that you're asking the wrong question. Once you "get" the whole troll thing, it's obvious not to feed them. What isn't obvious, especially to those who haven't met trolls before, is ...
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11 votes

A problematic, yet popular user is running for moderator. How can we make sure things don't get out of hand?

As the site administration, you reserve the right to not accept a moderator's nomination even when community consensus is achieved. After all, it is your community, and in addition to that of the ...
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11 votes
Accepted

Methods of suspending users?

A long-standing rule of thumb is that a user who wants to avoid a ban will find a way to avoid the ban. At the end of the day, getting rid of ban evaders is a battle you cannot win. You can only make ...
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  • 1,346
11 votes

What should I do with a user pretending to be a moderator?

Tell, don't ask, them to stop. If they refuse remove them from the community for a period of time. I'd consider this abuse of a security flaw in your community software and usually that is against ...
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  • 6,912
11 votes

User complains that their freedom of speech is violated

Freedom of speech means that the government can't punish them for what they say. It doesn't mean that you can't do so in your community. When you moderate a community, you have a house-right. You ...
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  • 955

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