31

Just because someone is older or more educated that doesn't mean they will be right, or know better that someone younger with less education. She probably sees things that way. Also sometimes people that seem very stubborn is because have a hard time explaining themselves. So you could try helping her to get her point across. Asking her questions and stuff. ...


30

The problem here is two fold. Firstly "too PC" is very subjective and going from completely open to having any sort of community guidelines might be "too PC" for some people, X in particular from the sounds of it. Your second problem is X's mentality towards the community. From what you've posted it he's good and he knows it, and he's got himself into a ...


25

I usually ignore these kinds of messages, as they are written in the heat of the moment. A user's response at the beginning of a suspension isn't as important as their response at the end. If they come back and have addressed their problem behavior I'll welcome them back. If they haven't learned anything, the next suspension can be longer.


24

Consider these two points: If you let the community decide who gets kicked out, you have a popularity contest or mob rule. If your site has moderators, it's because they have been entrusted to care for the site. I have seen this situation on sites I moderate. When faced with users calling for the eviction of another user, I make the following points (in ...


20

Moderators wear many hats but their main role is to enforce community standards. That's not quite the same role as dispute mediator, because not every dispute between users is going to violate community standards. In the case that you describe, any intervention by the non-expert moderator should explicitly address the behaviors that violate community ...


19

People generally are confused about the nature of a website. They see that it is something they can just freely enter from anywhere and assume it is public, but a store is a better comparison. You don't pay to enter a store and anyone can enter, but it is still private property. This is why Terms of Service on websites exist and why they have any value at ...


19

It's always a bit tricky when you have a situation where real life and online life cross. Fundamentally, you have to decide which matters more, the real life situation or preventing the problems online. If it is a friendship that you both value, then it may be worth having a chat with him offline about the behavior. Make sure he understands why it is a ...


18

If you, as a moderator, have the ability to change the user's display name / profile picture, simply do so. Otherwise, you should contact/notify Henry in some way, and try to tell him to stop the unwanted behavior, just like any other moderation issue. If this fails, then simply handle it as if the issue was the same as any other - give him some kind of ...


17

One of the main reasons for this, is that hiding certain posts will give the ignoring user a clouded view on the conversation. This is actually counterproductive. Some posts will be missing, and the user has no indication of this. And even if they realize that certain posts are missing, they will not know who made those posts, where in the thread these posts ...


16

It's often difficult to detect a genuine troll from a confused user. As @AffableGeek stated it's best to give the user the benefit of the doubt at the start and treat them as if they are a new user who simply isn't aware of the rules or how things are done on the forum. One of the best ways to catch a troll is to watch for trends and to use the tools ...


16

This depends largely on the nature of the issue. If he is being rude to other users, keep things professional and explain to them, through the most private channel available to you, that his rudeness is not in keeping with the guidelines of the community and that the behavior needs to change if he wishes to remain part of the community. If he doesn't ...


16

You picked a game that is infamous for its toxic and impolite community. Amongst other genres, the MOBA genre itself has a problem with unfriendly communities, it's not just an issue which occurs to League of Legends. MOBA games usually are free to play so they attract many players, especially the ones who can't afford an AAA title, e.g. younger players. ...


15

I answered a similar question on The Workplace about talented but disruptive employees. My answer there (and here) is that you need to weigh up the benefit of having the the talented person on board with the cost of dealing with the disruption they bring. If the former out weighs the latter then they can stay, but, if over the long term they cause more pain ...


14

The best way to do this is to include everyone in stuff and not show favoritism towards old users. When a old user posts crap, treat it like crap, regardless of who wrote it. If someone becomes an ass to another user, don't just slap them on the wrist if that isn't the punishment for that offense. Including them in games, allow them to post, and guide them ...


14

Offer to handle that user yourself Work double-plus hard to create positive interaction Point out the positive interactions to the other mods Offer to Handle the User If other mods can't keep a cool head when dealing with a user, do your best to keep them away from that user. If you are the one who can stay objective, then that means you should be the one ...


14

First piece of advice when contacted in such a way - ignore it. Don't respond positively ("I'm sorry you feel that way") or negatively ("get lost, idiot"). Don't feed the trolls. And also you don't want to confirm to them that they have found your details correctly. If it persists for more than one occurrence then I would say you would treat such behaviour ...


13

The user [...] insists on his "right to comment" There's your problem right there. Unless you have rules to the contrary, users do not have the right to post anything they want on your platform. If he's making a "freedom of the press" argument, tell him to get his own press. If the comments do not follow your site's rules, delete them. On a site I ...


13

Explain the other admins/moderators why. If you (and the moderators who agree with you) take action without agreement of the others, it will be harder to become one union again, and you'll keep being separated which you don't want. Explain why it is bad, and make your reasons convincing. With unconvincing reasons such as "it is just bad", it will be harder ...


13

If there other moderators on your site get them involved and let one of them sort it out. As soon as you are involved in this way you should take a step back and do nothing else until the situation is resolved. This is why you need a team of moderators on a site. They can back each other up and you can still act as a team in cases where one of the moderators ...


13

This is something that I deal with a lot. For the sake of clarity, I primarily play the following games: League of Legends (stopped playing after S4 ended) World of Warcraft Payday 2 (stopped playing ~6 months ago) Destiny Various other MMOs (RIFT, Swtor, etc...) Throughout my experience with these games, I have found that there will always be people like ...


12

No, punishment should not be recursive. You're moderating on behalf of the community and the user's participation in the community, not based on what venom they spew at you in private. How you handle them should be based on their public content. Whether or not they incur additional action should depend on how they choose to behave after their suspension is ...


12

Banning, generally, comes with levels of severity. A temporary ban is useful to help calmer heads prevail. The idea behind it is a short period where the user can step away, take a deep breath, and come back after they have calmed down. A temporary ban, with feedback from the moderation team on why they are temporary prevented from participating, allows a ...


12

I would suggest that you're asking the wrong question. Once you "get" the whole troll thing, it's obvious not to feed them. What isn't obvious, especially to those who haven't met trolls before, is that arguing with them (a common response when someone is wrong on the internet) feeds them. So we have this sequence: community is minding its own business ...


11

To me, one always starts with the benefit of the doubt: I assume the user is confused, and offer guidance. The answer to "what is the indicator" hinges solely on the response. If the user is combative or is obviously ignoring constructive criticism, then we are looking at trolldom.


11

Fundamentally, such a situation is no different from any other abusive user, moderator or not. If the user is being respectful in their actions, there is no problem and they may even be a decent candidate for a moderator in the future if they continue in being a help to the community. If, however, they are handling situations crassly or rudely, it ...


11

As the site administration, you reserve the right to not accept a moderator's nomination even when community consensus is achieved. After all, it is your community, and in addition to that of the community, it is your trust that must be earned. Moderators are delegates of the site's administration to handle the community. Personally, I wouldn't accept the ...


11

A long-standing rule of thumb is that a user who wants to avoid a ban will find a way to avoid the ban. At the end of the day, getting rid of ban evaders is a battle you cannot win. You can only make it harder for them to notice, and evade the ban. The various forms of silent bans (hellban being the prime example) are already very hard to notice - assuming ...


11

Tell, don't ask, them to stop. If they refuse remove them from the community for a period of time. I'd consider this abuse of a security flaw in your community software and usually that is against terms of use/community standards. If that isn't, I'd assume that the intimidation violates something, right?) I would also explain to the community what is ...


11

Freedom of speech means that the government can't punish them for what they say. It doesn't mean that you can't do so in your community. When you moderate a community, you have a house-right. You have the right to evict anyone from the community for any reason you see fit. The content users post is served by your system, and you are under no obligation to ...


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