29 votes
Accepted

What should be done about posts that threaten suicide on our forums?

Suicide threats are a hard subject to deal with. In general, there is unlikely to be any real legal action against you if you fail to report it, simply because you can make the case that you didn't ...
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  • 5,993
17 votes
Accepted

Community Leader is not productive and hurts site growth

The other 3 Founders need to speak with the problem founder. Depending on your dynamic, this can either be as a group or a simple one-on-one with a designated Founder to speak for you three. The one ...
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  • 6,902
16 votes

Rewarding high quality contributions?

Not having some of the more "modern" features isn't a bad thing. You can highlight this quality content using a more personal touch than random upvotes can provide and you have several options to do ...
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  • 6,902
15 votes

What should be done about posts that threaten suicide on our forums?

NOTE: This answer is rather pragmatic, and it's based on how I would want to be dealt with (I have been known to have suicidal tendencies in the past). A lot of it is also based on my own experience. ...
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  • 251
12 votes
Accepted

What metrics are helpful to describe the health of a community?

I'm pretty sure we will never know of a satisfying answer as this is a question every community manager or leader is concerned about. I'm also pretty sure that my answer won't satisfy you. Let's ...
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  • 3,795
11 votes
Accepted

How to deal with an unreachable site owner?

Start with doing a data dump of everything you can. If the site administrator is truly off-line, the site going off-line is an immanent threat. Presumably as a moderator you have access to the forum ...
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  • 633
11 votes

Do I have other options to getting a domain name?

Until the domain registration lapses there is nothing else you can do. The only way you're going to get the domain name is if the current owner signs it over to you. There is one caveat - if the name ...
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  • 6,595
10 votes

Formally promoted staff members, technically the same as before - is this a good idea?

In my experience, you should have as few people in the highest level of access as you can. These are the people that can do anything and everything to the community servers. Passing this type of ...
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  • 6,902
9 votes

Community Leader is not productive and hurts site growth

An alternative approach to Andy's answer is much less direct. His approach is great if nothing else works, but if that approach fails, it may cause some irreversible damage. I'm guessing this person ...
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9 votes
Accepted

How can a community raise funds to help offset costs, even if site is non commercial?

I won't say you can't find others (and betters) ways to raise funds for your community, but I just can imagine few sources of income: 1. Donations. The best way (not saying it's the easiest). If you ...
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  • 106
8 votes
Accepted

How can an online community measure its growth and development?

The online and digital components of a community provide many opportunities to measure what's happening between the members of the community. There are so many ways to measure this activity, its ...
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  • 1,800
8 votes

How do you get a job as a Community worker? Can volunteering hurt your chances?

If the company is well run it shouldn't hurt your chances, as long as you do a good job. A badly run company might ask themselves why they'd bother paying you when you are already contributing for ...
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  • 5,993
8 votes
Accepted

What are the advantages/disadvantages to requiring users to be logged in to post ads?

Requiring registration/logging in to post ads will add a bit of friction to the process. Adding friction will put some people off posting - it's one of the reasons that (except for posting questions ...
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  • 6,595
7 votes

New owner has changed direction, how do old moderators adapt?

I see a few different ways to approach this problem, which each has a different outcome. Realize the community has changed and you have to change too The owners have set a direction for the ...
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  • 6,902
7 votes

Where is the line between Moderator and Administrator

In my experience, the line is drawn just after the manipulation of user access and user content. A moderator can manipulate any user generated content on the site. They can edit, delete, move, lock, ...
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  • 6,902
7 votes

Formally promoted staff members, technically the same as before - is this a good idea?

I personally don't think that promoting all moderators to administrators and abolishing the role of moderators is a particularly good move. As explained below, to me it seems moderation and (technical)...
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  • 1,480
7 votes
Accepted

Pitfalls to avoid when transferring community ownership?

This sounds like a small enough community that I am going to make the assumption that there isn't a need for lawyers to be involved. You don't mention that this is being run as a business so I am also ...
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  • 6,902
6 votes
Accepted

What are best practices for creating engaging experience in a forum-based community?

Thinking in terms of how to help a new viewer of your virtual community become interested enough to continue reading, return, and become motivated to react or even contribute content is the way to ...
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  • 1,800
5 votes

How to deal with an unreachable site owner?

You might need to propose a site move. Post in the forum / chat, whatever, explaining the situation, asking for volunteers to donate time to set things up, and/or money if needed for hosting, domain ...
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5 votes

What does a Community Manager do?

Definition of community manager: An executive in the company who acts as the ambassador of a company or brand on the web. The community manager builds and monitors multiple communities generated in ...
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  • 3,795
4 votes
Accepted

Where is the line between Moderator and Administrator

In my experience a moderator is there to facilitate the smooth running of the community. They are there to solve disputes, clean up off topic content and generally oversee the day-to-day activities of ...
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  • 1,436
4 votes

Formally promoted staff members, technically the same as before - is this a good idea?

I think it's a good idea to promote the moderators up to admin. But not to make it seem like everyone can handle your problem. That's like going to a police officer and asking him to fight a fire. I ...
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4 votes

How can a community raise funds to help offset costs, even if site is non commercial?

Similar answer as the other, but perhaps with a slightly different direction. You didn't provide much information about your community, so this will be a fairly general answer. Your fundraising ...
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  • 1,800
4 votes
Accepted

What questions can help me to select the right person to help me with my community?

There have been many times that I've needed more help on the technical side, moderation side and a combination of both. Treat this like a job interview and you are the hiring manager. There isn't a ...
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  • 6,902
4 votes

My co-workers don't understand what moderation means

It seems like the people who volunteered as moderators did so under the impression that they would be moderating the roleplaying content and not the technical or meta-organization aspects of the site. ...
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  • 955
4 votes
Accepted

Why is moderation important?

Here, click on this totally not malicious link unsuspecting users. Now, since there’s nobody looking at this answer since it isn’t that popular a question, it’ll stay here forever. Isn’t that just ...
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4 votes

Why is moderation important?

Moderation of any site that lets users contribute content, regardless of whether it's on the Stack Exchange network or not, is important as it directly leads to a higher quality site. A higher quality ...
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  • 472
3 votes

What should be done about posts that threaten suicide on our forums?

I'd like to say a few things. This is an incredibly useful discussion on a topic of real concern for those of us running online forums. While this is great, it is not definitive. Does anyone know of ...
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  • 31
3 votes

Pitfalls to avoid when transferring community ownership?

In addition to the technical and legal hand-off items mentioned in previous answers, make sure to deal with the human aspects of the transition. The existing user community is used to the forum being ...
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