29

Suicide threats are a hard subject to deal with. In general, there is unlikely to be any real legal action against you if you fail to report it, simply because you can make the case that you didn't know who it was or how to get in touch with the appropriate people. That said, morally, it is probably best to take it seriously and attempt to report it to ...


17

The other 3 Founders need to speak with the problem founder. Depending on your dynamic, this can either be as a group or a simple one-on-one with a designated Founder to speak for you three. The one thing you want to avoid is having this look like a plot to band against Founder C. It makes it easier if they don't become defensive immediately. In this ...


16

Not having some of the more "modern" features isn't a bad thing. You can highlight this quality content using a more personal touch than random upvotes can provide and you have several options to do so, depending on the type of control you have over the system. Top Posts of the Week Set up an area of your message board where you and your team high light ...


15

NOTE: This answer is rather pragmatic, and it's based on how I would want to be dealt with (I have been known to have suicidal tendencies in the past). A lot of it is also based on my own experience. Suicide is a very sensitive subject, and it is very personal to me. Having support from a community is great, but we often see it as artificial. When we're ...


12

I'm pretty sure we will never know of a satisfying answer as this is a question every community manager or leader is concerned about. I'm also pretty sure that my answer won't satisfy you. Let's start with something really basic, at least something basic to me. I think it's highly unethical to judge your community by using numbers. Numbers are related to ...


11

Start with doing a data dump of everything you can. If the site administrator is truly off-line, the site going off-line is an immanent threat. Presumably as a moderator you have access to the forum back-end¹. It may or may not prove legal for you to use this data, but stashing it now and figuring that out later will give you the possibility if you determine ...


11

Until the domain registration lapses there is nothing else you can do. The only way you're going to get the domain name is if the current owner signs it over to you. There is one caveat - if the name is a registered trade mark then you might be able to persuade a judge to force them to hand over the name. However, that's going to be costly. I assume that ...


10

In my experience, you should have as few people in the highest level of access as you can. These are the people that can do anything and everything to the community servers. Passing this type of access out to untrained people is asking for trouble. Everyone makes mistakes and one of these untrained users will type the wrong command at some point. If they don'...


9

An alternative approach to Andy's answer is much less direct. His approach is great if nothing else works, but if that approach fails, it may cause some irreversible damage. I'm guessing this person may spread some lies about the server saying the "admins kick people off for no reason" and it's "no fun to play." Also, asking him to step down seems a bit ...


9

I won't say you can't find others (and betters) ways to raise funds for your community, but I just can imagine few sources of income: 1. Donations. The best way (not saying it's the easiest). If you have a lot of people contributing with a low percentage of the incomes, nobody will feel hurt by spending a small amount of money - it's a matter of engage ...


8

The online and digital components of a community provide many opportunities to measure what's happening between the members of the community. There are so many ways to measure this activity, its actually possible to drown in metrics and not necessarily derive any clear meaning. Measuring activity in a community, however, can provide a lot of insights of ...


8

If the company is well run it shouldn't hurt your chances, as long as you do a good job. A badly run company might ask themselves why they'd bother paying you when you are already contributing for free, but that would be a bad company you don't really want to work for anyway. A good company is going to see the job you are doing as a volunteer and if you ...


8

Requiring registration/logging in to post ads will add a bit of friction to the process. Adding friction will put some people off posting - it's one of the reasons that (except for posting questions on Stack Overflow) Stack Exchange doesn't require that you register. You can ask for as much, or as little, information about the advertiser as you like. The ...


7

I see a few different ways to approach this problem, which each has a different outcome. Realize the community has changed and you have to change too The owners have set a direction for the community. Based on your description, it seems they are successful. The community has grown. Is it possible that with all of these new users it just feels that the new ...


7

In my experience, the line is drawn just after the manipulation of user access and user content. A moderator can manipulate any user generated content on the site. They can edit, delete, move, lock, or close any of this content. Higher levels of moderators can also manipulate some user access as well. This means they can suspend a user's access to the site. ...


7

I personally don't think that promoting all moderators to administrators and abolishing the role of moderators is a particularly good move. As explained below, to me it seems moderation and (technical) administration are two different tasks and both of them are needed in an online community. In our community, after an initial coincidence of the moderation ...


7

This sounds like a small enough community that I am going to make the assumption that there isn't a need for lawyers to be involved. You don't mention that this is being run as a business so I am also assuming that there are no tax implications. It sounds like this is one hobbyist taking over running a community from another hobbyist. If this isn't correct ...


6

Thinking in terms of how to help a new viewer of your virtual community become interested enough to continue reading, return, and become motivated to react or even contribute content is the way to approach this question. Typical social media factors would apply here. What's an optimal percentage for your community depends on the nature of your audience, ...


5

You might need to propose a site move. Post in the forum / chat, whatever, explaining the situation, asking for volunteers to donate time to set things up, and/or money if needed for hosting, domain names, etc. Also include a sincere apology to the owner, asking them to give you a yell if they come across the post. People might even have fun, e.g. choosing ...


5

Definition of community manager: An executive in the company who acts as the ambassador of a company or brand on the web. The community manager builds and monitors multiple communities generated in blogs, forums, social networks, etc. S/he becomes the authorised voice of the company. This pretty much matches the position of a community manager in a company, ...


4

In my experience a moderator is there to facilitate the smooth running of the community. They are there to solve disputes, clean up off topic content and generally oversee the day-to-day activities of users on the website. Most platforms give them a set of tools to help them with this job, ranging from simply modifying, moving or deleting content to correct ...


4

I think it's a good idea to promote the moderators up to admin. But not to make it seem like everyone can handle your problem. That's like going to a police officer and asking him to fight a fire. I see your issue with only two admins being able to solve technical issues, I think you should have the 2 admins train the rest of the promoted, new admins on how ...


4

Similar answer as the other, but perhaps with a slightly different direction. You didn't provide much information about your community, so this will be a fairly general answer. Your fundraising should be related to the purpose of your community. If you are able to provide high value experience related to the purpose of your community, it should be ...


4

There have been many times that I've needed more help on the technical side, moderation side and a combination of both. Treat this like a job interview and you are the hiring manager. There isn't a generic list of questions that we can provide that will be applicable to you all the time for all positions (or to all other sites). Determine what this person ...


4

It seems like the people who volunteered as moderators did so under the impression that they would be moderating the roleplaying content and not the technical or meta-organization aspects of the site. What you could do is offer a new kind of position in your community, a kind of "admin" or "operator". Announce the position as something which is explicitly ...


3

I'd like to say a few things. This is an incredibly useful discussion on a topic of real concern for those of us running online forums. While this is great, it is not definitive. Does anyone know of a "Guide for Moderators of Online Forums of Best Practices for Handling Potentially Suicidal Posts"? Does Facebook or any of the other big players (Twitter? ...


3

In addition to the technical and legal hand-off items mentioned in previous answers, make sure to deal with the human aspects of the transition. The existing user community is used to the forum being owned and run a certain way, so the change in ownership may introduce some anxiety about whether the forum they are used to will remain a place they want to be. ...


3

I strongly recommend Meetup. It is a great solution both for online and offline commmunities. About your requirements: It is very frindly and intuituve Supports multimedia Good search Supports google analytics It's hosted outside your server It is not free but it is pretty cheap.


3

I would recommend using wordpress. We use it for a similiar project page. It's called optek Wordpress have thousands of plugins and support all sorts of media. It connects with social media, all sorts of analytics and tools to optimize seo. Its very easy to use and set up. It also has a lot of search tools and ways to categorize different subjects. It has a ...


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